shift supervisor - Store# 04580, WARDEN & STEELES

Starbucks; Markham; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Shift Supervisor to lead the team and ensure exceptional customer service. In this dynamic role, you will assist in store operations, delegate tasks, and create a welcoming atmosphere for customers. Your leadership will be vital in maintaining high standards and promoting a positive team environment. This position offers the opportunity to work in a vibrant setting, where your contributions will be recognized and valued. If you are passionate about customer service and enjoy working collaboratively, this role is perfect for you.

Qualifications

• Experience in customer service within retail or restaurant environments.
• Ability to lead and direct others effectively.

Responsibilities

• Assist store manager in executing operations and leading the team.
• Deliver legendary customer service and maintain a welcoming environment.
• Train new partners and provide feedback on performance.

Skills

Customer service

Leadership

Effective communication

Interpersonal skills

Team collaboration

Job description

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As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team, delegate tasks, and ensure the delivery of the Starbucks Experience through legendary customer service, quality beverages, and a clean, welcoming environment. You will model Starbucks' guiding principles and be part of a company recognized as a great place to work.

Summary Of Key Responsibilities

• Act with integrity, honesty, and knowledge to promote Starbucks' culture, values, and mission.
• Maintain composure during high volume or unusual events to keep store operations standard and set a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the manager to respond appropriately and create a welcoming 'Third Place' environment during each shift.
• Assist in training new partners with positive reinforcement and respectful coaching.
• Provide feedback on partner performance during shifts.
• Contribute to a positive team environment by recognizing morale and performance issues and communicating them to the manager.
• Create a positive learning environment with clear, timely, and respectful coaching to ensure operational excellence.
• Deliver legendary customer service, acting with a 'customer comes first' attitude and connecting with customers.
• Respond to customer needs and develop positive relationships by understanding individual motivations and concerns.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks policies for cash handling, safety, and security to ensure partner safety.
• Manage cash operations responsibly and ensure proper practices are followed.
• Coordinate with baristas to ensure excellent customer service.
• Maintain regular attendance and punctuality.
• Consistently provide quality beverages, food, and products according to standards.
• Adhere to health, safety, and sanitation guidelines.
• Recognize and reinforce team accomplishments using organizational tools and collaboration with the manager.
• Utilize operational tools to achieve shift excellence.

Summary Of Experience

• Customer service experience in retail or restaurant environments.

Required Knowledge, Skills & Abilities

• Ability to lead and direct others.
• Quick learner.
• Effective communication skills.
• Knowledge of retail environment.
• Strong interpersonal skills.
• Ability to work collaboratively as part of a team.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants of all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities, to apply. Qualified applicants with criminal histories will be considered according to applicable laws. We provide accommodations for applicants with disabilities. For assistance, contact us at [e-mail].