shift supervisor - Store# 18196, 410 & STEELES-BRAMPTON

Starbucks Corp.; Brampton; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to enhance the customer experience and lead a dynamic team. In this role, you'll assist in daily operations, ensuring exceptional service and a welcoming atmosphere. You'll be responsible for training new staff, maintaining store standards, and fostering a positive work environment. This position offers a chance to grow within a company known for its commitment to diversity and inclusion, making it a great opportunity for those passionate about customer service and teamwork.

Qualifications

• Experience in customer service in retail or restaurant environments.
• Ability to lead and direct others effectively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver legendary customer service and maintain store standards.

Skills

Customer service

Team leadership

Effective communication

Interpersonal skills

Education

High school diploma

Job description

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As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by delegating tasks and creating the Starbucks Experience for our customers through legendary customer service, prompt service, quality beverages and products, and maintaining a clean, welcoming store environment. You will model and act in accordance with Starbucks guiding principles, and be part of a company consistently rated as a great place to work.

Key Responsibilities

• Act with integrity, honesty, and knowledge to promote Starbucks' culture, values, and mission.
• Maintain composure during high volume or unusual events to ensure store standards and set a positive example for the team.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the manager to respond appropriately and create a welcoming environment.
• Assist in training new partners, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance during shifts.
• Recognize and communicate partner morale and performance issues to the store manager.
• Provide clear, timely, and respectful coaching to partners to ensure operational excellence.
• Deliver legendary customer service, acting with a 'customer comes first' attitude.
• Respond to customer needs and develop positive relationships with the team.
• Organize opening and closing duties as assigned.
• Follow Starbucks policies on cash handling, safety, and security.
• Ensure proper cash management practices are followed.
• Coordinate with baristas to ensure excellent customer service.
• Maintain regular attendance and punctuality.
• Consistently provide quality beverages, food, and products according to standards.
• Adhere to health, safety, and sanitation guidelines.
• Recognize and reinforce team accomplishments and find new ways to motivate and recognize the team.
• Use operational tools to achieve excellence during shifts.

Experience

• Customer service experience in retail or restaurant environments.

Knowledge, Skills & Abilities

• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Ability to work collaboratively as part of a team.

Starbucks is an equal opportunity employer and values diversity. We encourage people of all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities, to apply. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We provide reasonable accommodations for applicants with disabilities. For assistance, contact us at [e-mail].