Shift Supervisor - Starbucks Napanee ONroute

ONroute; Belleville; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to lead a dynamic team in a fast-paced environment. This role involves overseeing daily operations, ensuring exceptional customer service, and maintaining a safe workplace. Ideal candidates will have a passion for teamwork and a commitment to upholding company standards. With locations designed to enhance the travel experience, this opportunity offers a chance to be part of a customer-focused culture. Join a diverse team dedicated to exceeding expectations and making every customer interaction memorable.

Benefits

Complementary meals during shifts

Health and Dental coverage

Employer match Registered Retirement Savings Plan

Free uniforms

Overnight shift premium pay

Qualifications

• Experience in food service or retail is beneficial.
• Strong interpersonal skills and a customer-first mindset.

Responsibilities

• Monitor daily activities of employees and coordinate breaks.
• Ensure a safe and positive work environment for all staff.
• Resolve customer complaints effectively and professionally.

Skills

Customer Service

Teamwork

Problem Solving

Food Safety Practices

Education

High School Diploma

Job description

Shift Supervisor - Starbucks Napanee ONroute

Greater Napanee, ON, Canada

Job Description

592 HWY 401 WESTBOUND, NAPANEE, K7R 1P7

Working at ONroute means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. You have the chance to work in our busy and fast-paced plazas that feature our leading brands including Tim Hortons, Starbucks, Popeyes, Burger King, Wendy’s, Subway, New York Fries, and our very own retail convenience outlet - ON Market. You won’t get this kind of experience anywhere else!

What we offer:

• $19.50 per hour
• Overnight shift premium pay
• Complementary meals during your shift
• Benefits plan; Health and Dental coverage
• Employer match Registered Retirement Savings Plan
• Free uniforms
• Safe, respectful and inclusive workplace

The job:

SHIFT SUPERVISOR’s primary purpose is to support management in monitoring the day-to-day activities of employees, aiding in monitoring productivity, and ensuring that business runs smoothly while delivering exceptional customer service and creating a positive and safe work environment for employees.

• Monitor, plan and observe the day-to-day activities of employees, coordinate breaks, and keep management informed of area activities and significant issues.
• Create and provide a safe and positive work environment free of harassment and violence.
• Model company brand standards and adhere to all policies and SOPs in a professional manner.
• Complete opening, daily and closing procedures/checklist in accordance with company policies.
• Follow all company cash handling policies and always maintain proper security of cash, and void transactions as needed.
• Resolve customer complaints in a manner consistent with policy and with customer satisfaction in mind.
• Practice excellent food safety and sanitation practices and comply with all H&S standards.
• Place and receive product along with performing monthly inventory.
• Deliver training in different brands for new employees.
• Respond to guest injuries and property damage, complete reports and record timely to HUB/IFM.

Reliable transportation is required as our plazas are located on the 401/400 highways, and public transportation is not available.

Who you are matters:
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most important thing is who you are!

Your values are like our values – Teamwork, Accountability, Agility, Innovation, Integrity & Community Partnership – these are the things that exemplify the positive customer-first culture we are building at ONroute. “Every Customer – Every Time”: this will make us a Great Place to Work for our team members.

About us:

ONroute is the proud operator of 23 convenient plazas located along Highways 400 and 401. Our locations are designed to provide travellers with fresh and exciting food and beverage options, gas, and other amenities that improve their travel experience. At ONroute, we strive to be more than just the next highway stop, and are here to anticipate, meet, and exceed the needs of Ontario’s travellers with a customer-obsessed team driven to deliver excellence.

ONroute is committed to a diverse and inclusive workplace for all. We have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and applicants. Accommodations during the application process are available upon request.

ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all. We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience. We welcome all applicants and offer reasonable accommodations for people with disabilities upon request throughout the hiring process.

ONroute is recognized under the Temporary Foreign Worker Program’s Recognized Employer Pilot (REP).