Shift Supervisor - Popeyes Napanee ONroute

ONroute; Greater Napanee; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to lead daily operations in a fast-paced environment. This role offers the chance to enhance customer experiences while ensuring a safe and productive workplace. You'll monitor employee activities, resolve customer issues, and uphold brand standards across various food service brands. If you thrive in a dynamic setting and value teamwork and accountability, this opportunity is perfect for you. Join a diverse and inclusive team committed to excellence and customer satisfaction.

Benefits

Overnight shift premium pay

Complementary meals during shifts

Health and Dental coverage

Employer-matched Retirement Savings Plan

Free uniforms

Qualifications

• Experience in food service, retail, or customer service is beneficial.
• Strong character and values are essential for our culture.

Responsibilities

• Monitor daily activities of employees and coordinate breaks.
• Resolve customer complaints and ensure satisfaction.
• Train new employees and maintain a safe work environment.

Skills

Customer Service

Teamwork

Food Safety

Problem Solving

Education

High School Diploma

Job description

Shift Supervisor - Popeyes Napanee ONroute

Kingston, ON, Canada

Job Description

592 HWY 401 WESTBOUND, NAPANEE, K7R 1P7

Working at ONroute offers opportunities to earn and learn, with flexibility and a safe, inclusive work environment. You will work in busy, fast-paced plazas featuring brands such as Tim Hortons, Starbucks, Popeyes, Burger King, Wendy’s, Subway, New York Fries, and ON Market. This unique experience sets us apart!

What we offer:

• $19.50 per hour
• Overnight shift premium pay
• Complementary meals during shifts
• Benefits including Health and Dental coverage
• Employer-matched Registered Retirement Savings Plan
• Free uniforms
• A safe, respectful, and inclusive workplace

The job:

The Shift Supervisor supports management by monitoring daily employee activities, ensuring productivity, responsibility, smooth operations, excellent customer service, and a positive, safe work environment.

1. Monitor, plan, and observe daily activities of employees; coordinate breaks; inform management of significant issues.
2. Create and maintain a safe, harassment- and violence-free work environment.
3. Model company brand standards and adhere to policies and SOPs professionally.
4. Complete opening, daily, and closing procedures per company policies.
5. Follow cash handling policies, maintain security, and process void transactions as needed.
6. Resolve customer complaints in accordance with policies, prioritizing customer satisfaction.
7. Practice food safety and sanitation standards, complying with H&S regulations.
8. Manage product placement, receiving, and monthly inventory counts.
9. Train new employees across different brands.
10. Respond to guest injuries and property damage, completing reports promptly.

Additional Requirements:

Reliable transportation is required, as our plazas are located on highways 401/400, and public transportation is unavailable.

Who you are:

Previous experience in food service, retail, or customer service roles is beneficial, but your character and values matter most. We value teamwork, accountability, agility, innovation, integrity, and community partnership—traits that foster our customer-first culture. "Every Customer – Every Time" guides us to be a great place to work.

About us:

ONroute operates 23 plazas along Highways 400 and 401, providing travelers with food, beverages, gas, and amenities to enhance their journey. We aim to exceed traveler expectations with a customer-obsessed team committed to excellence.

We are committed to diversity, equity, and inclusion, offering fair and accessible opportunities for all. Accommodations are available during the application process upon request.

ONroute is an equal opportunity employer and a recognized employer under the Temporary Foreign Worker Program’s Recognized Employer Pilot (REP).