Shift Supervisor-EN

Canadian Forces Morale and Welfare Services; Town of Oromocto; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health Benefits: Healthcare spending &

Virtual care & Employee and Family Ass

Defined Benefit Pension Plan

Tuition Reimbursement & LinkedIn Learn

CF One discounts

Job summary

Canadian Forces Morale and Welfare Services (CFMWS) is seeking a Shift Supervisor to support CAF members and their families with retail services. You will supervise staff, handle refunds and returns, and manage POS operations, including cash handling and store opening/closing procedures.

This on-site role requires customer-focused leadership, familiarity with merchandising, and the ability to work as part of a team in a dynamic environment serving a military community.

Qualifications

• Combination of education, training, and experience.
• Food Handling Certification may be required.
• Experience in cash handling, personnel administration, merchandising, and food/beverage service.

Responsibilities

• Provide retail services to CAF members and assist them, aiming for customer satisfaction.
• Handle refunds, voids and returns and manage cash and POS operations.
• Supervise employees and oversee store opening/closing and security.

Skills

Cash handling

Personnel administration

Visual merchandising

Food & beverage service

Education

Food Handling Certification

Job description

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well‑being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close‑knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

As a Shift Supervisor, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF) and in assisting them, you are helping your community. You deal with customer concerns or complaints to ensure customer satisfaction and authorize refunds, voids, and returns. You hold keys, safe combinations, and access codes, and open and close the store as required. You supervise employees.

The Shift Supervisor may also provide a variety of other retail services, including: regular retail services, dry cleaning, lottery services, self‑serve gas services, and postal services. You will operate Point of Sales systems, the debit/credit machine, and maintain a float. You may take and prepare food and beverage orders and prepare takeout food, while ensuring cleanliness of food service and eating areas.

This is a role where everyone works as one team using modernized technology and an understanding of the unique pressures and rewards of military service to provide the best customer experience for our members and to simplify and improve their lives. If you thrive in a customer focused environment and in a culture that is passionate about exceeding customer expectations, this is the opportunity for you.

Qualifications Needed

Education, Certifications and Licenses

• An acceptable combination of education, training, and experience
• Food Handling Certification, as required

Experience

• In cash handling
• In personnel administration
• In visual merchandising
• In food and beverage preparation and service, as required

Competencies

• Client focus, organizational knowledge, communication, innovation, teamwork and leadership

Language Requirements

• Bilingual (English and French) an asset
• Reading: Functional
• Writing: Functional
• Oral: Functional

Benefits Available

• Health Benefits: Healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program and mental health support.
• Work Life Balance: Paid/unpaid leave, including vacation pay, family related leave and personal days.
• Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.
• Learning and Development: Tuition Reimbursement Program, online learning opportunities including a LinkedIn Learning subscription and second language training.
• Perks: Discounts provided through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

Other Information

• Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).

This is an on‑site position with an assigned work location.

START DATE

21 September 2026

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

New Brunswick