Shift Supervisor - Cobequid Toll Plaza

Commissionaires Nova Scotia; Great Village; On-site; CAD 28,000 - 39,000; Full time

Job summary

Commissionaires Nova Scotia is seeking a Shift Supervisor for the Cobequid Pass Toll Plaza in Great Village, Nova Scotia. The role features 12-hour rotating shifts (0500–1700 and 1700–0500) with a wage of $24.00 per hour and a closing date of September 28, 2026.

You will oversee Toll Collectors, ensure safety and policy compliance, and coordinate incident reporting and deposits. Ideal candidates will have supervisory experience, toll collection familiarity, strong communication, and customer

Qualifications

• Be aged 19 or older.
• Not have a criminal record for which a pardon has not been granted.
• Be able to provide fingerprints and complete a criminal record check.
• Be eligible to apply for, and pass: Government of Canada Enhanced Reliability; Emergency First Aid & CPR.

Responsibilities

• Supervising and leading employees on assigned shifts.
• Coach, motivate and provide feedback.
• Ensure compliance with CNS standards, policies and procedures.
• Ensure timely and accurate communication and incident reports.
• Submit service activity reports for equipment malfunctions.
• Collect money from Toll Collectors and submit accurate deposits.
• Address and resolve complaints professionally and promptly.
• Keep Site Supervisor and client informed of events and incidents.
• Provide break relief for Toll Collectors.
• Conduct site patrols.

Skills

Supervisory experience

Toll collection experience

Professional demeanor

Communication skills

Customer service

Coaching/negotiation

CNS policies knowledge

Computer-based applications

Job description

Commissionaires Nova Scotia (CNS) is the province’s not-for-profit provider of security, safety, training, and identification services. Winner of the Halifax Chamber of Commerce Not-For-Profit of the Year, we are an independent member of Commissionaires Canada, our parent federation employing over 22,000 nationwide. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Nova Scotians.

We are looking for highly engaged, positive and professional security guards. You'll play a key role in the success of our organization through your contribution to the safety, security and protection of our valued client's people and property.

We are recognized for providing the highest quality of security services in Nova Scotia, with global certifications for our exceptional customer service, management standards, and environmental stewardship.

THE ROLE

Position:Shift Supervisor

Competition: CNS 2026-08-25

Location:Cobequid Pass Toll Plaza, Great Village, Nova Scotia

Working Hours:12 Hour rotating shift; 0500-1700, 1700-0500 hours

Wage: $24.00 per hour

Closing Date: September 28, 2026

Duties and Responsibilities:

While duties may vary, the responsibilities of this role may include, but are not limited to:

• Supervising and leading employees on assigned shifts
• Effectively coach, motivate and provide feedback when necessary
• Ensuring compliance with “Atlantic Highway Management Corporation’s Standard,” as well as Operating Procedures, Site Work Instructions, CNS Policy and Procedures, and other related documents
• Ensuring timely and accurate delivery of communication, including all Incident Reports
• Completing service activity reports for all equipment malfunctions in the lanes
• Collecting money from Toll Collectors and submitting accurate bank deposits
• Resolving/addressing all complaints in a timely, professional, and satisfactory manner
• Keeping the Site Supervisor, client and other stakeholders apprised of all events and incidents as applicable
• Providing break relief for Toll Collectors
• Conducting patrols of the site
  
• The competition winner may be progressed to assist the Site Supervisor when required

WHO WE’RE SEEKING?

Eligibility Requirements

Candidates must:

• Be aged 19 or older
• Not have a criminal record for which a pardon has not been granted
• Be able to provide fingerprints and complete a criminal record check
• Be eligible to apply for, and pass:

• Government of Canada Enhanced Reliability
• Emergency First Aid & CPR

• Be able to communicate effectively in English (the ability to work in both official languages would be considered an asset)
• Hold a valid Nova Scotia Driver's License

Qualifications and Skills

The incumbent must demonstrate experience with the following key qualifications, skills, and attributes:

• Supervisory experience considered an asset
• Six (6) months (or more) Toll collection experience beneficial
• Highly professional and discreet
• Superior communication and interpersonal skills
• Strong customer service skills
• Excellent coaching, negotiating, and influencing abilities
• Knowledgeable of CNS Policies and Procedures
• Good working knowledge of computer-based applicationsBe qualified in, or have the ability to pass, CNS advanced leadership/management training courses (CSC 1 and 2)

READY TO JOIN US?

Our goal is to create an inclusive, diverse workplace representative, at all job levels, of the citizens we serve. At Commissionaires we support, value, and respect the different views, cultures and experiences of our employees, clients, business partners and community members. We welcome applicants that identify as Indigenous/Aboriginals, or African Nova Scotians and/or Other Racially Visible Persons, or Persons with Disabilities, or Persons who identify in the 2SLGBTQ+ community or others who reflect the diversity of Nova Scotian communities. If you are a member of one of these equity groups, you are encouraged to self-identify on your cover letter or during the application process.

We thank all applicants for their interest, but only those chosen for an interview will be contacted.