Shift Supervisor

NRO The Salvation Army NRO; View Royal; On-site; CAD 25,000 - 38,000; Full time

Benefits offered by this job

Health and dental benefits

Paid vacation and sick time

RRSPs and flexible work options

Job summary

The Salvation Army NRO is seeking a Store Associate in View Royal, BC to support daily thrift store operations and provide excellent customer service to guests and donors.

Responsibilities include handling cash and debit transactions, pricing donations, maintaining store presentation, and assisting the Store Manager. Requires two years in retail and adherence to OH&S policies.

Qualifications

• Two years of experience in a store or warehouse environment.
• Completion of some high school.

Responsibilities

• Interact with customers/donors in a positive, friendly, and courteous manner.
• Handle the merchandise in a safe and organized manner; assist in stock rotation.
• Responsible for accurate completion of all customer transactions including cash and debit sales.
• Contribute to meeting store budgets by maintaining customer service standards.
• Opening and closing of store following store procedures when required.
• Assist with inventory reconciliation (cycle counting).
• Act as a Team Lead/Working Supervisor for Store Associates in the absence of the Store Manager.

Skills

Interpersonal skills

Customer service

Teamwork

Communication

Cash handling

Physical stamina

Education

Some high school

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description: POSITION PURPOSE SUMMARY

The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role acts as a Sales Associate.

ACCOUNTABILITIES

• Interact with customers/donors in a positive, friendly, and courteous manner.
• Protect the integrity of all donated items.
• Responsible for accurate completion of all customer transactions including cash and debit sales.
• Contribute to meeting store budgets by maintaining customer service standards.
• Opening and closing of store following store procedures when required.
• Process raw materials by loading/unloading, sorting, packing, pricing and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Pay particular attention to store security, by monitoring activity within the store.
• Handle the merchandise in a safe and organized manner; assist in stock rotation.
• Contribute to the control of inventory by receiving, sorting, and pricing as per directions.
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through "Tidy Maintenance:".
• Replenish inventory levels based on supervisor’s directions.
• Remove inventory from sales floor as directed.
• Maintain the proper sorting and processing of all donated goods, ensuring compliance with quality standards.
• Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary.
• Abide by store policy and procedures.
• Assist with inventory reconciliation (cycle counting).
• Provide excellent service to guests and donors.
• Act as a Team Lead/Working Supervisor for Store Associates only in the absence of the Store Manager.
• May be required to show some operations and provide on-the-job-training to staff.
• Maintains a safe and healthy work environment through compliance with Health & Safety regulations.
• Performs other work-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT

• Internal: NRO Administration, TS management and staff.
• External: Donors, clients, contractors.

MANAGERIAL/TECHNICAL RESPONSIBILITIES

• Reports directly to the Store Manager.
• Direct reports: None.
• May show others how to perform certain procedures.

FINANCIAL AND MATERIAL MANAGEMENT

• Moderate material responsibility.
• May occasionally handle petite cash.

WORKING CONDITIONS

• This is a permanent full-time position.
• Normal store environment.
• Constant physical effort (such as stretching, lifting up to 30 pounds with no assistance, bending, twisting, pushing, standing, and walking).
• Frequent exposure to fumes and dust and temperature fluctuations.
• Adherence to established deadlines must be met.
• Frequent amount of interpersonal conflict dealing with guests, donors, vendors, and employees.
• Work is varied with periods of repetitious tasks.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.
• Completion of some high school.

Experience and Knowledge

• Two years of experience in a store or warehouse environment.

Skills and Capabilities

• Proven interpersonal and communication skills and ability to work in a team environment.
• Physically capable of lifting/carrying up to 30 lbs on a frequent basis with no assistance from others, which includes bending, twisting, pulling, pushing of product.
• Attention to details.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

This position is posted for View Royal Thrift Store located 305 island Highway View Royal, BC, V9B 1G9

Compensation: The target hiring range for this position is $18.50 to $23.13 with a maximum of $27.76.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.