Store Associate

NRO The Salvation Army NRO; View Royal; On-site; CAD 25,000 - 35,000; Part time

Benefits offered by this job

Health and dental benefits

Paid vacation

Sick time

RRSP

Job summary

The Salvation Army Thrift Store in View Royal, BC is seeking a part-time team member to assist customers, process donations, and run efficient retail operations. You will greet donors, handle cash and card transactions, price and display items, and assist with stock management.

The role emphasizes safety, accuracy, and friendly service in a dynamic community store environment. Candidates should have experience with cash handling, be comfortable lifting up to 29 lbs, and work well in a team.

Qualifications

• Completion of some high school coursework.
• Experience with cash registers and related processes and procedures.
• Cash handling experience is required.
• Knowledge of lifting guidelines and safe handling of donations.
• Alternative combinations of education and experience may be considered.

Responsibilities

• Greet and interact with customers/donors in a positive, friendly manner.
• Process customer transactions including cash and debit with accuracy.
• Sort incoming product, stock donations, and manage displays.
• Maintain store cleanliness, safety, and layout for appealing displays.
• Respond to customer enquiries by phone or in person with knowledge of stock.
• Adhere to store policy regarding payments, refunds, and holds.
• Assist with inventory control and donation turnover as directed.
• Support OH&S compliance and safety procedures in daily tasks.

Skills

Attention to detail

Self-motivated

Independent work

Interpersonal communication

Cash handling

Cash register experience

Physical strength

Screening/background checks

Education

High school coursework

Alternate education/experience

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY: The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

ACCOUNTABILITIES

• Operations: Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Operations: Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Operations: Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Operations: Maintain store opening and closing procedures as required.
• Operations: Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Operations: Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Operations: Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Operations: Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Operations: Pay attention to store security, by monitoring activity within the store.
• Operations: Assist with store layout plans to attract customers, which would include window displays and merchandise displays; displays and merchandise displays; ensures attractiveness of the store through "Tidy Maintenance:".
• Operations: Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Operations: Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
• Operations: Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
• Operations: Assist donors with their contributions, unload donations and place stock in appropriate location.
• Operations: Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
• Operations: Perform other duties as required.
• Health and Safety: Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
• Health and Safety: Maintain an attractive organized and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
• Health and Safety: Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Health and Safety: Performs other work-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT

• Clarification of Information. Conducts Routine Interactions.
• Internal: Store Manager, Corps Officer(s), volunteers, staff
• External: Guests, vendors

MANAGERIAL/TECHNICAL RESPONSIBILITIES

• Reports directly to the Store Manager.
• Direct reports: None.

FINANCIAL AND MATERIAL MANAGEMENT

• Moderate material responsibilities.
• Uses or maintains organization assets in accordance with established guidelines.
• Does not process any financial transactions with no budget responsibilities.

WORKING CONDITIONS

• This is a permanent part-time position.
• Work schedule may vary from week to week and will include weekdays and/or Saturdays.
• This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required; the ability to lift/move 30 pounds.
• The incumbent must take the following precautionary measures in addition to health and safety rules and regulations such as universal precautions, i.e., wearing gloves when working with unknown contents.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications

• Completion of some high school coursework.
• Alternative combinations of education and experience may be considered.

Experience and Knowledge

• Have a few months of experience in processing or distribution of goods or customer service.
• Knowledge of lifting guidelines.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures i.e., bank deposits, summary reports, etc.
• Product brand awareness would be an asset.
• Experience working in a computerized environment.

Skills and Capabilities

• Attention to detail.
• Self-motivated/disciplined.
• Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Must have good interpersonal and communication skills (oral).
• Physically capable of lifting/carrying up to 29 lbs on a frequent basis with no assistance from others, which includes bending, twisting, pulling, pushing of products.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

This position is located at 305 Island Highway| View Royal, BC| V9B 1G9

Compensation: The target hiring range for this position is $18.25 to $21.74 with a maximum of $25.23. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP's, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.