Shift Supervisor

Dufry; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Shift Supervisor to enhance team performance and customer satisfaction at a busy airport location. In this dynamic role, you will assist management in overseeing daily operations, ensuring compliance with company standards, and providing exceptional customer service. Your leadership will foster a productive work environment while coordinating training for new associates. This position offers a unique opportunity to be part of a vibrant team in a fast-paced setting, where your contributions will directly impact the customer experience and operational success. Join a company dedicated to growth, teamwork, and excellence in service.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

Meal benefits

Transportation benefits

Retirement plan with company match

Tuition reimbursement

Employee assistance program

Training opportunities

Qualifications

• 6 months supervisory experience required.
• Ability to speak and read instructions and converse with customers.

Responsibilities

• Assist management in monitoring daily activities of staff.
• Coordinate training for new associates and ensure compliance with standards.
• Resolve customer complaints and ensure satisfaction.

Skills

Supervisory experience

Customer service

Cash handling

Food safety practices

Education

High School diploma or equivalent (GED)

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• RRSP retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Airport Location: Calgary Airport
Advertised Compensation: $18.25 to $18.25

Summary:

The Shift Supervisor is responsible for assisting management in monitoring the day-to-day activities of subordinates, aiding in monitoring associate productivity, assigning responsibility for specified work and/or functional activities within the framework set by management, giving work directions, and monitoring scheduling for adequate shift coverage. This position also maintains knowledge of and monitors compliance with all corporate standards and, through leadership and example, encourages the highest level of sales and customer service performance by other associates. This position also performs all other responsibilities as directed by the business or as assigned by Management.

This is a non-exempt position and typically reports to the Store Manager or General Manager, depending on local requirements.

Essential Functions:

1. Monitors and observes the day-to-day activities of subordinates, coordinates the breaks for hourly associates, and keeps management informed of area activities and any significant problems.
2. Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures.
3. Coordinates with management for on-the-job training of new associates.
4. Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times.
5. Transfers supplies and equipment between storage and work areas by hand or use of a hand truck.
6. Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required.
7. Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.
8. Practices excellent food safety and sanitation practices and complies with HACCP standards.
9. Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

1. Requires a High School diploma or equivalent (GED).
2. Requires a minimum of 6 months supervisory/lead experience.
3. Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
4. Food and beverage, cash handling, and customer service experience preferred.
5. Requires the ability to bend, twist, and stand to perform normal job functions.
6. Requires the ability to lift and/or move up to 40 lbs.
7. Frequently immerses hands in water and water diluted with chemical solutions.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).