Shift Supervisor

Ontario Trillium Foundation; Amherstburg; On-site; CAD 21,000 - 28,000; Full time

Job summary

Ontario Trillium Foundation is seeking outgoing and energetic Shift Supervisors to join our restaurant leadership team. You will work with management to provide direction and training on every shift to exceed customer expectations and support daily operations.

Responsibilities include training crew on food safety, managing cash, ensuring readiness for openings/close and rush periods, and collaborating with management to optimize efficiency and profitability while maintaining high service

Qualifications

• Experience in a food-service environment preferred.
• Ability to train and develop crew members.
• Strong customer-service orientation and problem-solving skills.

Responsibilities

• Oversee daily operations on assigned shifts.
• Provide direction and training to staff to ensure exceptional customer service.
• Act as Cash Manager during openings and closings when needed.
• Monitor compliance with food safety procedures and company policies.
• Coordinate schedules to ensure proper coverage and efficient operations.
• Identify opportunities to improve efficiency and profitability while maintaining high standards.

Skills

Customer service

Leadership

Cash handling

Team supervision

Job description

We're looking for outgoing and energetic Shift Supervisors!

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor you will be responsible for assisting the execution of daily operations activities.

The following provides an overview of the basic responsibilities of a Shift Supervisor:

• You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.
• You must be available to work all shifts - Opens, Mid day and Closing Shifts.

General Responsibilities:

• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-through's to ensure restaurant is ready to open/close and/or rush-ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer".
• Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
• Follow up and ensure resolution of guest-related issues as needed.