Shift Scheduling Specialist

NAV CANADA; City of Moncton; Hybrid; CAD 77,000 - 96,000; Full time

Benefits offered by this job

Competitive compensation

Defined benefit pension

Flexible work arrangements

Growth opportunities

Diverse workforce

Job summary

NAV CANADA is seeking a Shift Scheduling Specialist to join our Eastern Canada team. This role focuses on establishing and maintaining critical coverage for operations, reporting to the Manager, Shift Optimization. You will be a creative problem-solver adept at data manipulation and scheduling tools.

The successful candidate will work in a bilingual environment, ensuring schedules meet regulatory and contractual requirements while supporting a flexible, hybrid work arrangement across the region.

Qualifications

• Successful completion of secondary school or an approved equivalent.
• 3+ years of experience in employee scheduling.
• Experience providing administrative or operations support.
• Experience with Word, Excel and data manipulation tools.

Responsibilities

• Maintain and review employee schedules in a complex scheduling environment while respecting timelines.
• Ensure schedules comply with collective agreements and applicable regulations.
• Monitor schedules and adjust for overtime in a timely, cost-efficient manner.
• Maintain an overtime list and distribute overtime fairly.
• Perform daily verification of data accuracy between sign-in and scheduling systems.

Skills

Scheduling tools

Data analysis

Attention to detail

Time management

Education

Secondary school

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Employee Scheduling System

Office suite (PowerPoint)

Job description

Job Posting Title

Shift Scheduling Specialist

Job Category

FIR Service Delivery

Language Requirements

Bilingual Required / Bilingue requisEnglish and French are required / Le français et langlais sont requis.

Posting End Date

2026-09-08

Job Grade

ATP-5

Pay Range

$76,779 - $95,970

Job Summary

We’re experts in navigating Canada’s skies. Helping pilots safely cross 18 million square kilometres of Canadian and North Atlantic airspace is what we do. Enroute or at airports, in clearances or on charts, through radio signals or expertise - we’re always there.

If you’re looking for a career in aviation and an opportunity to join a team that plays a pivotal role in the deployment of our operational staff, this might be the role for you. We are currently looking for a Shift Scheduling Specialist to join our Eastern Canada team. Reporting to the Manager, Shift Optimization, this role is the focal point for preparing, adapting, establishing and maintaining critical coverage for our operation. The successful candidate will be a creative problem-solver who is adaptable and resilient in an ever-changing environment. Your experience with scheduling using various employee scheduling tools as well as your ability to manipulate and analyze data will help you to stand out with your application.

Job Description

We’re experts in navigating Canada’s skies. Helping pilots safely cross 18 million square kilometres of Canadian and North Atlantic airspace is what we do. Enroute or at airports, in clearances or on charts, through radio signals or expertise - we’re always there.

If you’re looking for a career in aviation and an opportunity to join a team that plays a pivotal role in the deployment of our operational staff, this might be the role for you. We are currently looking for a Shift Scheduling Specialist to join our Eastern Canada team. Reporting to the Manager, Shift Optimization, this role is the focal point for maintaining the scheduling core functions to operational shift schedules in a complex scheduling environment.

The successful candidate will be a creative problem-solver who is adaptable and resilient in an ever-changing environment. Your experience with scheduling using various employee scheduling tools as well as your ability to manipulate and analyze data will help you to stand out with your application.

Language Requirements: Bilingual (English and French), in accordance with Civil Aviation Regulations and or Official Languages requirements in order to either provide services to clients, the Public and or, to supervise and provide services to employees in the official language of their choice

What NAV CANADA offers you:

• Challenging, team-oriented work environment

• Competitive compensation and benefits

• Defined benefit pension plan

• Opportunities for growth and development

• Flexible work arrangements

• Diverse and inclusive workforce

Key Accountabilities:

• Maintain and review employee published schedules and assigned shifts in a complex scheduling environment for operational staff within the Region by minimizing impacts to operational coverage requirements and any other non-coverage activity prioritized by the business all while respecting established and required timelines to complete the work.

• Ensures that all employee schedules are compliant with the applicable collective agreement, Canadian Labor Code, unit policies and directives, as well as other governing directives and regulations which may apply.

• Monitors employee schedules and iSIGN daily and identifies schedule deficiencies to management. With the manager approval, makes necessary adjustments to schedules by calling employees for overtime coverage to ensure that all operational needs are met and / or notifying employees of changes made in a timely, cost-efficient manner.

• Establishes and maintains a current employee overtime list and provides equal distribution of overtime among employees as per specified contract agreements, while ensuring CLC hours are not exceeded.

• Performs daily close-day verification (iSIGN report), to validate data accuracy between the sign-in sheet (iSIGN report) and the Employee Scheduling System, while adhering to the applicable collective agreement(s), Canadian Labor Code, as well as other governing directives and regulations which may apply.

• Prepares and provides cost effective options that minimize impact to the ATS operations when generating new cycles for employees.

Job Requirements

Education

• Successful completion of secondary school or an approved equivalent

Experience

• 3 or more years of experience in employee scheduling

• Experience in providing administrative or operations support.

• Experience in the use of office computer software applications and data manipulation and reporting tools such as Word and Excel.

Knowledge

• The work requires considerable knowledge of automated scheduling tools (Employee Scheduling System) and of various software applications (Microsoft Outlook, Word, Excel, and Power Point) as well as the intricacies involved in shift scheduling as it applies to the ATS environment

• Knowledge of collective agreements, CLC guidelines, fatigue limits and regulations as well as corporate policies and / or guidelines, administrative policies, practices and procedures

• Knowledge of the Air Traffic Services environment and experience in coordinating and providing administrative support services in an operational environment

• Knowledge of HR automated pay and leave systems and their interaction with the Employee Scheduling System

Abilities :

• Ability to perform scheduling tasks

• Ability to work autonomously and support a virtual team

• Ability to multitask and work under pressure to meet deadlines.

• Ability to prioritize work tasks and good organization skills

• Strong attention to detail

• Ability to provide advice to management and represented employees

Personal Suitability:

• Proven problem-solving skills with the ability to formulate creative ideas and solutions

• Active listener and clear communicator

• Team player

• Negotiation skills

• Adaptable to quickly changing requirements

• Demonstrates professionalism and tact within team and with all stakeholders

Working Conditions:

• This position will be responsible for shift scheduling in the Montreal, Moncton, Gander Flight Information Regions and will be required to work hours consistent with this time zone.

• Shift Work Required

• This is a hybrid position with a minimum of 3 days per week on site required.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.