shift manager - fast food restaurant

Minimum Requirements

• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years

Work Setting

• Restaurant

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Prepare budget and cost estimates
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Prepare food order summaries for chef
• Must have knowledge of the establishment's culinary genres
• Supervise and check assembly of trays
• Supervise and check delivery of food trolleys
• Establish work schedules
• Participate in marketing plans and implementation
• Negotiate with clients for catering or use of facilities
• Ensure health and safety regulations are followed
• Conduct performance reviews
• Balance cash and complete balance sheets, cash reports and related forms
• Provide customer service
• Negotiate arrangements with suppliers for food and other supplies
• Organize and maintain inventory
• Determine type of services to be offered and implement operational procedures
• Plan, organize, direct, control and evaluate daily operations

Supervision

• Cook (general)
• Food and beverage servers
• Food service counter attendants and food preparers
• Kitchen and food service helpers
• Staff in various areas of responsibility
• More than 20 people

Type of Service and Repair

• Electronic cash register

Computer and Technology Knowledge

• Spreadsheet
• MS Excel
• MS Word
• Point of sale system
• MS Outlook

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods
• Walking
• Physically demanding
• Overtime required

Personal Suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Team player
• Initiative
• Accurate
• Reliability
• Organized

Long Term Benefits

Other Benefits

• Free parking available
• Learning/training paid by employer
• Paid time off (volunteering or personal days)