shift manager - fast food restaurant

Tim Hortons; Ontario; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in the coffee shop sector is seeking a dedicated supervisor to lead a team in providing exceptional service and quality food. This role involves overseeing daily operations, training staff in essential duties, and ensuring that all food safety and sanitation standards are met. Join a dynamic environment where you can make a real impact on customer satisfaction and team performance. If you have a passion for food service and leadership, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in a supervisory role in food service.
• Strong customer service skills and ability to train staff.

Responsibilities

• Supervise and coordinate activities of food preparation staff.
• Establish methods to meet work schedules and ensure quality control.

Skills

Supervisory Skills

Training Skills

Budgeting

Customer Service

Education

Secondary (high) school graduation certificate

Job description

Education: Secondary (high) school graduation certificate

Experience: 1 year to less than 2 years

Work Setting: Coffee shop

Tasks:

1. Establish methods to meet work schedules
2. Supervise and co-ordinate activities of staff who prepare and portion food
3. Train staff in job duties, sanitation and safety procedures
4. Estimate ingredient and supplies required for meal preparation
5. Ensure that food and service meet quality control standards
6. Prepare budget and cost estimates
7. Address customers' complaints or concerns
8. Prepare and submit reports
9. Prepare food order summaries for chef
10. Supervise and check assembly of trays
11. Supervise and check delivery of food trolleys
12. Establish work schedules

Supervision:

1. 1 to 2 people
2. 3-4 people
3. 5-10 people
4. 11-15 people
5. Food service counter attendants and food preparers
6. Kitchen and food service helpers

Work Conditions and Physical Capabilities: