shift manager - fast food restaurant

KFC; High Level; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading fast-food restaurant is seeking a Shift Manager to supervise staff, maintain quality control, and ensure exceptional customer service. The ideal candidate will have a secondary school certificate and the ability to thrive in a fast-paced environment. Responsibilities include staff training, addressing customer concerns, and managing inventory while fostering an inclusive workplace for newcomers and minorities.

Qualifications

• 7 months to less than 1 year of experience.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Supervise and co-ordinate activities of staff preparing and portioning food.
• Train staff in job duties, sanitation, and safety procedures.
• Estimate ingredients and supplies for meal preparation.

Skills

Client focus

Efficient interpersonal skills

Flexibility

Team player

Education

Secondary (high) school graduation certificate

Job description

• Secondary (high) school graduation certificate

Work setting

• Fast food outlet or concession
• Restaurant

Tasks

• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Establish work schedules

Supervision

• 5-10 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Walking
• Physically demanding

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Team player

Experience

• 7 months to less than 1 year

Support for newcomers and refugees

• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition

Support for youths

• Offers on-the-job training tailored to youth
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

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