Shift Manager — Boutique Fitness & Guest Experience

Sweat and Tonic; Toronto; On-site; CAD 48,000 - 64,000; Full time

Job summary

Sweat and Tonic in Toronto is seeking a Shift Manager to lead FOH and BOH operations, ensuring premium guest experiences. You’ll open/close, supervise staff, manage schedules, handle guest recoveries, and partner with management on improvements.

The role requires 1–2 years of supervisory experience, strong leadership, excellent communication, and tech savvy with POS, scheduling software, and A/V basics. It is a full-time, 40-hour week with weekday and weekend shifts.

Qualifications

• 1–2 years of supervisory experience in fitness, hospitality, or service industries.
• Strong leadership and guest-centric mindset with excellent communication skills.
• Technically proficient with POS, scheduling software and A/V basics.

Responsibilities

• Serve as keyholder for opening/closing procedures.
• Oversee daily FOH, BOH, and Tonic Bar operations and uphold brand standards.
• Lead hiring and onboarding, and conduct staff training.
• Manage scheduling and shift coverage; resolve guest issues.
• Provide shift reports and participate in operations meetings.

Skills

Leadership

Problem-solving

Communication

Guest service

AV troubleshooting

Tools

POS systems

Scheduling software

A/V equipment

Job description

Sweat and Tonic in Toronto is seeking a Shift Manager to lead FOH and BOH operations, ensuring premium guest experiences. You’ll open/close, supervise staff, manage schedules, handle guest recoveries, and partner with management on improvements.

The role requires 1–2 years of supervisory experience, strong leadership, excellent communication, and tech savvy with POS, scheduling software, and A/V basics. It is a full-time, 40-hour week with weekday and weekend shifts.