Full-Time FOH Team Member - Yonge/Yorkville

Sweat-and-Tonic; Toronto; On-site; CAD 21,000 - 30,000; Full time

Job summary

Sweat and Tonic is seeking a Front of House Team Member in Toronto. This full-time, hourly role focuses on delivering an exceptional guest experience, managing club operations, and assisting members with inquiries.

You will greet guests, keep spaces immaculate, handle administrative tasks, and support the Shift Manager with technical issues. The position requires strong communication, organization, and the ability to multitask in a fast-paced wellness environment.

Qualifications

• Passion for fitness and wellness.
• Strong guest service orientation and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome guests with a smile and assist as needed.
• Maintain cleanliness and presentation of spaces.
• Greet and assist members and guests at front of house.
• Manage guest accounts and conduct studio tours where appropriate.
• Coordinate with Shift Manager on operational issues.
• Answer calls and emails professionally and promptly.
• Support new team member training and guidance.

Skills

Guest service

Communication

Multitasking

Team player

Tech-savvy

Tools

POS systems

Job description

About Sweat and Tonic
Sweat, recover, connect: Sweat and Tonic (S&T) brings the best of boutique fitness and wellness under one roof. S&T is Toronto's leading fitness and wellness hub, offering the widest collection of group fitness classes in Canada. From complimentary full-service amenities and an unparalleled range of yoga, Pilates, HIIT, indoor cycling, HYROX, and Lagree Megaformer classes powered by top-of-the-line fitness equipment, custom-programmed lighting, immersive projection screens and state-of-the-art sound systems, to premium spa, recovery and high-tech biohacking amenities - every aspect of S&T has been designed to deliver a best-in-class experience with a hospitality approach. With premium spa facilities, café, and bar offerings, members can recharge, recover, and reignite. Tonic House, the multi-functional lounge, workspace and event venue, inspires collaboration and innovation. Since opening in 2019, S&T has innovated and expanded state-of-the-art classes across multiple channels: In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In spring 2023, S&T opened its first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and opened its second location in Toronto at The Well in December 2023. S&T expanded the brand in June 2025 with a new concept studio, Reformd – the world’s largest-capacity Lagree studio, and will be bringing a fourth location in Toronto’s prestigious Yorkville neighbourhood in 2026. S&T was the recipient of the 2023 Mariana Tek Lasting Community Award, 2023 ClassPass Best Studio Award, and the Mariana Tek Best of Boutique Fitness Awards for 2024 and 2025, recognizing the highest studio attendance and commitment to innovation and excellence.

About the Role:

As a Front of House (FOH) Team Member, you are the first point of contact for our guests, creating an exceptional customer experience from the moment they enter our facility. This role combines operational support, member services, and facility maintenance to ensure our premium wellness environment maintains its high standards. You'll greet and assist members, maintain immaculate spaces, manage accounts, conduct studio tours, and handle various administrative tasks while representing the Sweat and Tonic brand with professionalism and enthusiasm. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Welcome every guest with a smile and verbal greeting
• Ensure seamless studio operations
• Professionally greet and assist members and guests
• Maintain presence in high-traffic areas to ensure all spaces meet exemplary presentation standards for guests. Areas of responsibility include fitness studio spaces, common areas, Tonic House, bathrooms, locker rooms and retail areas
• Address guest inquiries, concerns, and discrepancies promptly
• Update and maintain guest accounts accurately
• Train and guide new team members
• Coach team members on effective task prioritization
• Support the Shift Manager with technical issues
• Answer phone calls professionally and promptly
• Assist with account enquiries and effective resolution via email
• Conduct thorough studio tours for prospective members
• Enforce punctuality and attendance policies for members
• Execute studio opening and closing procedures
• Deliver exceptional guest service according to standard operating procedures
• Safely manage and de-escalate shoplifting or trespassing incidents

About You:

• You are passionate about fitness and wellness
• You are guest service oriented with exceptional interpersonal skills
• You have excellent verbal and written communication skills
• You have a natural ability to build rapport
• You are highly organized with the ability to multitask effectively in a fast-paced environment
• You have a detail-oriented approach with a keen eye for maintaining immaculate spaces and presentation standards
• You are a self-motivated problem-solver who can work independently while contributing to team goals
• You are tech-savvy with proficiency in various software systems and point-of-sale operations
• You remain calm under pressure with the ability to stay composed during busy periods
• You are committed to personal growth and development within the wellness industry

This is a full-time, hourly position with a flexible schedule that includes a mix of weekday and weekend shifts. Weekday shifts may fall between 5:30 AM and 10:30 PM, while weekend shifts may fall between 6:30 AM and 10:30 PM. Team members will be scheduled for a minimum of 30 hours up to 44 hours per week, based on business needs and availability.

Compensation: Hourly, based on scheduled hours worked.