SHIFT LEADER - EGLINTON

Kitchen Stuff Plus Inc.; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

Join a dynamic team at an award-winning Canadian retailer known for its modern and affordable home solutions. As a Part-Time Shift Leader, you will supervise operations on the sales floor, ensuring exceptional customer service and driving productivity. This role offers the chance to mentor and guide associates, maintain high standards of service, and contribute to a diverse and inclusive work environment. If you thrive in a fast-paced retail setting and are passionate about helping customers, this position is perfect for you. Embrace the opportunity to grow with a company that values its people and their unique contributions.

Qualifications

• Strong leadership and decision-making skills under pressure.
• Ability to learn technological systems with ease.

Responsibilities

• Supervise sales floor operations and manage tasks for Associates.
• Provide exceptional customer service and achieve sales goals.
• Evaluate service quality and resolve customer matters.

Skills

Leadership skills

Customer service

Problem-solving

Computer skills

Job description

PART TIME SHIFT LEADER

At Kitchen Stuff Plus, we know our success starts with the right people! We are an award-winning Canadian retailer of modern, unique, and affordable home solutions voted one of the GTA's best places to shop again and again for our great staff and helpful customer service. We are proud of, and invest in, our great people. Join our team, explore, and discover all the great stuff we have to offer.

Location: Retail Store, GTA

Reports to: Store Manager, Assistant Manager

Responsibilities:

• Supervise and direct sales floor operations in the areas of customer service, merchandising, housekeeping standards, shipping and receiving, and health and safety.
• Manage and delegate tasks to Associates and provide support to drive productivity and achieve service and sales goals.
• Mentor and guide Associates to ensure they are well trained and capable of performing assigned tasks and providing service.
• Provide exceptional and responsive customer service while achieving sales and conversion goals.
• Evaluate and continuously improve the quality of service; investigate, resolve, and escalate customer matters as appropriate.
• Maintain knowledge of product selection, location, features and benefits, and in-store promotions and marketing initiatives.
• Ensure accuracy in all transactions, inventory, and store procedures.
• Supervise and direct shipping and receiving operations.
• Perform other directives as assigned.

Minimum Requirements:

• Computer skills; ability to learn technological systems with ease.
• Leadership skills and ability to make decisions under pressure.
• Strong problem-solving aptitude.
• Availability must include extended days, evenings, and weekends.
• Flexibility to transfer to other store locations as needed.
• Lift up to 40lbs.
• Ladder use to 10 feet.
• Stand/walk for 8 hours.

Our Commitment:

Kitchen Stuff Plus encourages, supports, and celebrates a diverse and inclusive environment for all. We value each employee’s uniqueness, which reflects the communities and customers we serve.

Kitchen Stuff Plus is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, or any other status protected by the Human Rights Code. Our recruitment program includes an accommodation process for employees with disabilities. If you require a specific accommodation, please contact [e-mail] and we will work together to meet your needs.