Shift Leader

Lucky Strike Entertainment; Brampton; Vor Ort; CAD 28.000 - 32.000; Teilzeit

Benefits dieser Stelle

Free Bowling

$1 Arcade Play

20% off Events

50% off Food & Beverages

Zusammenfassung

Lucky Strike Entertainment in Brampton is seeking a Shift Leader to oversee center operations during shifts, ensuring top-notch guest service and smooth cash handling. You will supervise staff, resolve guest concerns, and uphold safety and quality standards in a fast-paced entertainment environment.

This role offers part-time evening and weekend shifts with perks such as free bowling, arcade credits, and substantial staff discounts on food, beverages, and events.

Qualifikationen

• HS Diploma required; Bachelor's degree preferred.
• Strong guest service focus and professional demeanor.
• Excellent communication and interpersonal skills.

Aufgaben

• Run center operations in the absence of GM/AGM/Manager, ensuring smooth service.
• Maintain high quality service by enforcing standards and guest-first approach.
• Provide information on programs, services, pricing and promotions to guests.
• Answer phones professionally and take reservations, maintaining guest satisfaction.
• Lead staff during shifts, monitor interactions and support team.
• Follow cash control procedures and prepare daily deposit reports.

Kenntnisse

Communication

Teamwork

Ausbildung

HS Diploma (Bachelor's preferred)

Jobbeschreibung

Overview

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Shift Leaderand become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

Applicants must be at least 18 years of age to qualify for a position.

WHAT OUR SHIFT LEADERS DO

As a Shift Leader, you'll run the show and be responsible for all center operations (including cash accountability and key control) in the absence of your General Manager, Assistant General Manager, Manager, or Supervisor. And you'll do it all while providing a great in-center experience for our guests.

A SHIFT LEADER'S DAY-TO-DAY

• Work directly with the center's management team to ensure our model of exemplary guest service is being followed 100% of the time.

• Maintains quality service by establishing and enforcing organizational standards.
• Maintains friendly, courteous, polite and helpful customer service through employees to ensure that each visit by a customer results in personalized service, with great food and beverage that is promptly delivered in a clean and inviting environment.
• Provides information on center programs and services, promotions, pricing and specials.
• Answers phones in a professional and pleasant manner and take reservations.
• Remains highly visible by spending a majority of time walking the center observing employee/customer interactions and providing leadership for the staff.
• Addresses customer complaints and disruptions in a professional manner.
• Tracks lane availability, assigns open lanes, prepares for leagues and starts leagues on time.
• Maintains a safe environment for employees and customers.
• Addresses employee relations issue during shift as appropriate.
• Follows cash control procedures including preparation and transportation of daily deposits. Completes opening/closing cash procedures to include preparing reports by collecting, analyzing and summarizing information and submits to Center Management for review and approval.
• Unloads, stocks and maintains required inventory level.
• Maintains quality of product and monitors all service equipment.
• Inspects facility for compliance with occupational, health and safety regulations. Ensures that employees are following safe working practices and have a working knowledge of all safety practices and procedures.

WHAT IT TAKES

• Optional: HS Diploma (Bachelor's preferred)

• A commitment to great guest service

• Solid communication skills

• Strong team player

• Ability to thrive in a fast-paced environment

PERKS (MORE REASONS YOU'LL LOVE YOUR JOB)

• Free Bowling!

• $1 Arcade Play

• 20% off Events

• 50% off Food & Beverages

WORK ENVIRONMENT/ PHYSICAL DEMANDS:

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

• Part-time, evening and night shifts, weekend availability.

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visitir.luckystrikeent.com.

Pay & Benefits

The pay range for this position is $20.00 to $23.00 per hour, depending on qualifications.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including medical, dental, and vision insurance, 401(k) retirement plan, employee assistance program (EAP), life insurance, disability insurance, and paid time off. More details regarding benefits are available here: Lucky Strike Entertainment Benefits