Shift Lead CAN

Läderach; Toronto; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Pay

Annual Bonus

Employee Assistance Program

Generous product discounts

Training and career growth

Job summary

Läderach in Toronto’s Etobicoke location seeks a dedicated Shift Lead to champion the in-store experience and uphold the brand’s high standards. This full-time role places you at the center of customer service, team leadership, and product presentation.

You will train staff, guide day-to-day store operations, ensure food safety, and help achieve sales goals. We offer competitive pay, holiday pay, bonus potential, and opportunities to grow within a vibrant chocolate-focused team.

Qualifications

• You have at least 1 year of experience in retail sales or similar fast-paced environment.
• You are equipped with strong interpersonal skills and able to communicate effectively.
• You are reliable and flexible with scheduling based on store needs.
• You are quality-minded with keen attention to detail.
• You are passionate about chocolate.

Responsibilities

• Deliver outstanding customer experience and uphold brand standards.
• Train staff and assist Store Associates to meet production goals.
• Lead in-store tasks during each shift and exemplify store standards.
• Ensure smooth movement on the sales floor and accurate merchandising.
• Lead follow-through of all food safety protocols.
• Support sales objectives and store compliance and loss prevention.

Skills

Customer service

Interpersonal skills

Reliability

Flexibility

Attention to detail

Passion for chocolate

Job description

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.

The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways.

Shift Lead

A Full-Time Laderach Key Holder (Shift Lead)is a brand champion who is passionate about providing a wonderful overall in-store experience. The ideal Key Holder exudes strong leadership traits and aims to build a career in retail management.

Location: Etobicoke, ON M9C 1B8

Vacancy: Yes

AI Disclosure: This posting does not use AI tools for initial screening.

Canadian Experience: Not required

Full Time position

Pay: $20 Hourly

What You Can Expect

• You will deliver outstanding customer experience, as well as a similar environment for the in-house team
• You will provide training and/or helping Store Associates to always ensure that production goals are met, including product-finishing projects
• You will lead various in-store tasks during each shift, exemplifying the store and brand standards
• You will ensure the movement on the sales floor is flowing effectively
• You will Help ensure product merchandising is done accurately
• You will help to lead the follow-through of all food safety protocols
• You will target sales objectives and help to achieve store compliance and loss prevention standards
• You will participate in team meetings to discuss goals, progress and topics in need of improvement
• You will participate in other role-related duties as assigned by the Store Manager

What We Expect From You

• You have at least 1 year of experience in retail sales or similar fast-paced, customer-minded environment, with increasing levels of responsibility
• You are equipped with strong interpersonal skills and able to communicate effectively
• You are reliable and flexible with scheduling based on store needs
• You are quality-minded with keen attention to detail
• You are passionate about chocolate

Physical Requirements

• Depending on the length of the shift, employees may need to have physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment.
• This position requires the ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays).
• Multitasking requires physical agility and the ability to stay organized.
• Employees may be required to bend, squat, or reach up high to organize or stock products.
• Some retail positions require employees to maintain cleanliness in the store, which can involve bending down to clean floors or wiping down displays.
• Restocking low shelves or accessing high displays may involve frequent bending or stretching.
• Requires the ability to lift 25 kilograms.

What We Offer You

• Competitive Pay
• Premium Holiday Pay (Time and a Half)
• Annual Bonus
• Employee Assistance Program
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and external further training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations

Own it. Grow it. Make it fresh.

We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.