E-Commerce Lead

Läderach; Toronto; On-site; CAD 33,000 - 36,000; Full time

Benefits offered by this job

Dental, Vision, Health Insurance

Life Insurance

Employee discounts

Career development

Open feedback culture

Training opportunities

Discounts on products

Chocolate at work

Accessible locations

Job summary

Läderach is seeking an E-Commerce Fulfillment Lead in Toronto to drive our order fulfilment and customer care operations. You will lead a small, fast-paced e-commerce team in a warehouse environment, ensuring accurate picking/packaging and timely shipping for Canada.

Ideal candidates have experience leading teams, a customer-focused mindset, and a willingness to learn in a growing company. This full-time role offers competitive pay and benefits in the Toronto area.

Qualifications

• Experience with pick-and-pack environments and managing teams.
• Experience in customer relations within a warehouse/e-commerce setting.
• Ability to work in a warehouse and support e-commerce processes.

Responsibilities

• Train and instruct the in-store e-commerce team on order fulfilment and shipping.
• Lead and model behavior for the ecommerce team.
• Refine and streamline e-commerce processes for efficiency.
• Process online shop invoices and pick/pack orders for Canada.

Skills

Pick-and-pack

Team leadership

Customer relations

Warehouse experience

E-commerce

Job description

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läder-ach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.

Our “Supply Chain Management” business unit is responsible for all supply chains. This also includes purchasing and warehouse logistics. From our main warehouse in Bilten, we organize the flow of goods and deliver to our chocolateries and warehouses around the world. Want to be part of it too? Come and join us.

Vacancy: Yes

AI Disclosure: This posting does not use AI tools for initial screening.

Canadian Experience: Not required

Full Time position

Location: 110 Bloor St W, Toronto ON M5S 2W7

Pay: $24-$26 Hourly

E-Commerce Fulfillment Lead

The E-Commerce Fulfillment Lead will be the driving force behind our order fulfillment and customer care operations. The ideal candidate is eager to work at a fast-paced company and is willing to learn and put in some elbow grease as a member of our small, yet powerful, e-commerce team. This candidate has had experience with pick-and-pack work environments, managing teams, is comfortable with working at a warehouse, and has customer relations experience.

What You Can Expect

• You will train and instruct the in-store e-commerce team on the process order fulfilment and shipping.
• You will act as a leader/manager and model example to the ecommerce team
• You support in refining and streamlining e-commerce processes to ensure maximum efficiency
• You will navigate online shopping platform to pull and process online shop invoices
• You will pick and pack ecommerce orders that are shipped for the Canada market
• You will ensure all orders are fulfilled accurately
• You will ensure all orders are shipped meeting company standards
• You will help outbound larger and corporate orders
• You will perform workspace cleaning tasks as needed and maintain an overall clean and organized environment
• You will assist with inbound inventory and large shipments (receiving)
• You will resolve fulfillment errors and act as lead e-commerce customer service
• You will manage relationships with our shipping partners
• You will perform monthly inventory counts
• You will perform other role-related duties as assigned by the Regional Manager and/or Company President

What We Expect From You

• Willingness to learn in a rapidly expanding company
• Must be able to sit and stand for extended periods of time
• Excellent written and verbal communication skills
• High sense of urgency when completing tasks
• Strong ownership taker and ability to work/think independently
• Strong organizational skills
• Very computer and tech-savvy
• Critical thinking and problem solving
• You are passionate about chocolate

Physical Requirements

• Depending on the length of the shift, employees may need to have physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment.
• This position requires the ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays).
• Multitasking requires physical agility and the ability to stay organized.
• Employees may be required to bend, squat, or reach up high to organize or stock products.
• Some retail positions require employees to maintain cleanliness in the store, which can involve bending down to clean floors or wiping down displays.
• Restocking low shelves or accessing high displays may involve frequent bending or stretching.
• Requires the ability to lift 7-18 kilograms.

What We Offer You

• Competitive pay
• Dental, Vision, and Health Insurance Free of Charge
• Life Insurance options
• Additional discounts and perks!
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and external further training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations

Own it. Grow it. Make it fresh.

Sounds interesting? Then come join us. You can also visit our career site:

We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.