Settlement Case Worker (on call positions)

Regina Open Door Society; Saskatoon; On-site; CAD 41,000 - 49,000; Full time

Job summary

An established industry player is seeking dedicated Settlement Support Workers to assist newcomers in navigating Canadian systems and achieving successful integration. This full-time role involves delivering orientation sessions, providing culturally sensitive support, and facilitating access to essential services. If you are passionate about helping diverse communities and have the skills to foster positive adaptations, this opportunity could be your next step. Join a team that values diversity, equity, and inclusion, and make a meaningful impact in the lives of newcomers. Your expertise can help shape a brighter future for many individuals and families.

Qualifications

• Requires a Post-Secondary degree or 2-3 years of relevant experience.
• Must have a valid class 5 driver's license and clear background checks.

Responsibilities

• Assist newcomers with orientation and settlement support.
• Provide culturally sensitive counseling and referrals.
• Conduct satisfaction surveys and maintain client contact.

Skills

Interpersonal Skills

Communication Skills

Cultural Sensitivity

Time Management

Organizational Skills

Client-oriented Experience

Problem-solving

Education

Post-Secondary Degree

2-3 Years Related Work Experience

Tools

MS Office

Online Platforms (Teams, Zoom)

Windows

Job description

Call for resumes to generate an availability list for Settlement, Settlement Support Worker in Schools (SSWIS) Caseworker, and Orientation Services for Newcomers.

The Regina Open Door Society (RODS) is a non-profit organization that provides settlement and integration services to refugees and immigrants in Regina. RODS is committed to meeting the needs of newcomers by offering programs and services that enable them to achieve their goals and participate fully in the larger community. The purpose of this competition is to generate a list of qualified applicants ready and willing to accept assignments.

The Regina Open Door Society is committed to fostering a work environment that values diversity, equity, and inclusion. We actively seek candidates who share these values and contribute to our diverse community. Our aim is to eliminate barriers to employment, ensuring that all qualified individuals have the opportunity to join our team. Our facilities are fully accessible, accommodating the needs of all individuals.

We are located in the City of Regina on Treaty 4 land, which is recognized as the traditional territory of the nêhiyawak / Cree, Nahkawē / Saulteaux, Anihšināpēk, Dakota, Lakota, Nakoda, and the homeland of the Métis Nation.

The Regina Open Door Society Inc. is seeking qualified individuals to staff the full-time term position of Settlement & Settlement Support Worker in Schools Case Worker. The start date for this position is to be determined. Orientation Services for Newcomers (OSN) works in coordination with other IRCC-funded and community programs. OSN provides newcomers with information, orientation, case planning, and referral and support services to foster their adaptation and integration. Life skills are provided to newcomers with high and complex needs.

Desired qualifications / education

Two to three years of related work experience or a Post-Secondary degree are position requirements. Additional requirements include a criminal record check, a clean Child Abuse Registry record, a valid class 5 driver's license, and a clean driver abstract.

Job Description

• Assist newcomers to better understand the Canadian systems through orientation, informational meetings and workshops, and individual information and referral sessions;
• Organize and deliver orientation and information sessions;
• Provide general information, guidance, and referrals to assist families during the settlement and integration process;
• Research information and services/programs that are relevant for the settlement of newcomers;
• Provide individuals and families with culturally sensitive Para-professional Solution Focused Counseling;
• Facilitate clients' access to appropriate services and programs by providing referrals to services and/or resources within the agency;
• Provide newcomers with useful and detailed information and guidance to help them navigate through processes in a variety of service areas;
• Encourage successful settlement and healthy positive lifestyle adaptations through the provision of orientation information including one-on-one hands-on orientation and regularly scheduled educational sessions;
• Promote the role of the Orientation Services for Newcomers Program;
• Provide/facilitate Citizenship education;
• Promote culturally sensitive links between community agencies and newcomer families;
• Consult with community agencies on settlement and cultural issues affecting immigrant/refugee families;
• Conduct satisfaction surveys with immigrants and refugees in order to determine their satisfaction with the services provided throughout the year;
• Facilitate access to services and resources where there are barriers due to language, gender, age, culture, and race by providing support services such as interpretation/translation and transportation clarifying information;
• Maintain regular contact with clients by phone or through face-to-face meetings to provide them with relevant information or review their progress;
• Assist other service providers to better serve immigrant and refugee families;
• Make contact on behalf of families to obtain/process relevant information/referral;
• Prepare monthly and other reports as required by funding agreements in accordance with RODS policies and procedures;
• Input relevant program data into RODS databases;
• Participate in the distribution, collection, and analysis of participant surveys and other evaluation methods;
• Ability to deliver services online, in person, and in group settings;
• Working knowledge of online platforms such as Teams, Zoom, YouTube, Facebook;
• Excellent interpersonal and communication skills;
• The ability to work effectively in a multi-cultural team;
• Work experience in a client-oriented position or related field targeting immigrant and refugee families;
• Knowledge of settlement-related issues facing immigrants and refugee youth, children, and families;
• Broad knowledge of local community resources that can assist newcomer youth, children, and families with their settlement needs;
• Broad knowledge of coordinating large-scale group events and sessions and coordinating with external agencies to deliver sessions;
• Solid paraprofessional counseling and group facilitation. Familiar with casework processes, including intake procedures, needs assessment, goal planning, referrals, case management, documentation, and follow-ups;
• Understanding of Canada and Saskatchewan Privacy Policies and education systems;
• Strong time-management and organizational skills are essential;
• Computer skills with knowledge of Windows, MS Office, email;
• Good verbal, written, and presentation skills in bilingual or multilingual.

Hours of work are Monday to Friday from 8:15 AM to 4:00 PM. All positions at RODS require a clean criminal record check. The annual salary range for this position is $41,551.71 ($23.67 per hour) to $48,386.59 ($27.57 per hour).

We thank all candidates for their interest; however, only those selected for interviews will be contacted. Successful candidates will be contacted for an interview. Please be able to provide three work-related references at the time of your interview. No phone calls, please.