Services Techncian

TLC Solutions; Township of Langley; On-site; CAD 42,000 - 60,000; Full time

Job summary

TLC Solutions is seeking a Services Technician to join our Langley team. You will be the frontline IT support contact, triaging client requests, documenting systems, and supporting on-site visits.

Ideal candidates have 3 years IT support or related education and at least 2 years in customer service, plus certifications such as Network+, A+, Server+, CCNA, or similar. A valid BC driver’s license and Canadian work eligibility are required.

Qualifications

• 3 years IT support or related education
• 2 years customer service experience
• Certifications such as Network+/A+/Server+/CCNA/ACSA/JNCIA/MS-900/MD-102 preferred
• Experience with Windows Server environments is preferred (2012-2022)
• Proficiency in Microsoft 365 administration and networking fundamentals preferred
• Valid Class 5 Driver’s license and ability to provide driving abstract
• Legally allowed to work in Canada; background check may be required
• Clean driving record and ability to travel to client sites

Responsibilities

• Provide frontline IT support and triage for client requests
• Document new and changing systems and processes
• Pursue ongoing education through workshops and certifications
• Provide on-site client support and remote assistance as needed
• Follow documented processes to complete standard tasks
• Resolve issues and escalate when necessary
• Work independently and as part of a team as required

Skills

IT support

Customer service

Education

Network+

A+

Server+

CCNA

ACSA

JNCIA

MS-900

MD-102

Tools

Windows Server 2012-2022

Microsoft 365 administration

Networking fundamentals

Job description

About TLC Solutions

TLC Solutions delivers, deploys, and supports modern technology and IT services to businesses, schools, and government organizations.

We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit their needs, build and control servers, install and manage networks, and design, develop, and implement cloud solutions that bring value to their organization. We also provide our clients with IT management, remote support, and onsite desk-side support services.

In 1999, TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in British Columbia. We are proud to serve this client still, and since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and California. This growth is built on the same transparency, expertise, and reliability on which we were founded.

United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy!

We are looking for a Services Technician to join our Langley pod.

How this Role Delivers Technolojoy

The Service Technician is our frontline technical support person. They are responsible for the initial triage for all client support requests.

Key Accountabilities

• Supply exceptional IT service on all supported communication platforms
• Document new and changing systems and processes
• Self-education through workshops, certifications, job shadowing and research
• Client onsite support
• Following existing documentation to complete standard tasks
• Resolve and escalation service requests
• Working alone/unsupervised

Key Qualifications

• 3 Years IT support or education or combination of both
• 2 Year customer service
• Preferred Certificates
  • Network+, A+, Server+
  • CCNA, ACSA, JNCIA
  • MS-900, MD-102. Any other fundamentals or Associate level Microsoft Certification
• Preferred experience with
  • Windows Server 2012-2022
  • Networking fundamentals
  • Microsoft 365 administration
  • Class 5 Driver's license - 2 yrs driving experience
• Ability to come to office and go to client sites at regular intervals
• Successful completion of Criminal Background Check
• Legally allowed to work in Canada, valid permit required
• Clean driving record and ability to produce a drivers abstract and claims history letter