Services Specialist - Resource Management

Baker Hughes Company; Whitecourt; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Disability programs

Tailored financial programs

Additional benefits

Job summary

Baker Hughes in Canada is seeking an Account Manager to own delivery service and maintenance for our customers. You will coordinate field resources, interface with customer service managers, and develop long-range forecasts for region needs, aligned with contracts and frameworks.

The role emphasizes independent work, strong communication, and leadership. The team offers comprehensive benefits and a stable, day-shift schedule (8AM–5PM) aligned with general business hours.

Qualifications

• Bachelor's degree from an accredited university or college
• At least 4 years of experience in Services
• Proficient in MS Office with strong MS Excel skills
• Strong oral and written communication skills
• Interpersonal and leadership abilities
• Ability to work independently with problem-solving skills
• Work in a way that works for you

Responsibilities

• Field resource deployment planning and execution to meet customer and business metrics
• Interfacing with customer service managers on issues escalation
• Developing long-range forecast for region resource needs
• Developing and executing short and long-range resource plans including recruitment, skills reviews, and training
• Collaborating with business unit personnel
• Guiding activity planning and explaining technical issues under guidance
• Handling standardized project processes
• Providing guidelines for selecting actions
• Some latitude in work methods and planning
• Managing targeted clients
• Working under predefined contracts and frameworks

Skills

MS Excel

MS Office

Communication

Leadership

Problem solving

Education

Bachelor's degree

Job description

Would you like to take ownership of a team delivery service and maintenance to our customers? Do you enjoy being part of a successful team? Join our Upstream Chemical team Our diverse and global team ensures that our customers have the products they need to perform effectively and safely. Our team ensures production enhancement and chemical services for our upstream customers so that they can function efficiently and perform at the highest level. We provide technical solutions to help with all their challenges. Partner with the best

As Account Manager you will be responsible for:

• Field resource deployment planning and execution to meet customer and business metrics.
• Interfacing the customer service managers on issues escalation.
• Developing long range forecast for region resource needs.
• Developing and executing short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training.
• Working together with people from the business unit.
• Contacting under guidance and/or gearing towards specifying activities, planning of activities and giving explanations on technical issues.
• Handling standardized project processes.
• Providing guidelines for choosing the right actions.
• Some latitude in ways of working and planning.
• Handling targeted clients.
• Working on the basis of predefined contracts and frameworks.
• Some latitude to deviate from those conditions.

To be successful in this role you will:

• Have Bachelor's degree from an accredited university or college (or a high school diploma / GED
• Possesses at least 4 years of experience in Services.
• Be proficient in MS Office with strong MS Excel skills.
• Possess strong oral and written communication skills.
• Possess strong interpersonal and leadership skills.
• Have ability to work independently with strong problem-solving skills.
• Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

The role is in general hours (8AM - 5 PM)

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

Baker Hughes internal title for this role is:

Services Specialist - Resource Management

At Baker Hughes, we are transforming the future of energy.

With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.