Services Lead, Stores - Full Time

LVMH Group; Sherwood Park; Hybrid; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Performance-based bonus

Benefits program

Learning and development initiatives

Job summary

Sephora Canada in Sherwood Park, AB, is seeking a Services Lead to support all departments on the sales floor. You will ensure the team delivers Sephora’s selling model and outstanding client service while achieving store objectives.

You will also handle visual merchandising, act as Manager on Duty, and contribute to staffing decisions and business opportunities. The role offers a competitive hourly wage and potential performance bonuses within a comprehensive benefits program.

Qualifications

• Must have 1–3 years of experience in a similar role at a similar volume store.
• Proven ability to influence peers and provide feedback.
• Strong client service skills demonstrated on the sales floor.
• Effective time management and problem-solving abilities.

Responsibilities

• Ensure all Beauty Advisors execute Sephora’s selling model.
• Maintain high visual merchandising standards on the sales floor.
• Act as Manager on Duty and engage with clients on-stage.
• Analyze store performance and adjust staffing to meet client needs.
• Participate in interviewing for the World team as needed.
• Support employee engagement and uphold Sephora values.

Skills

Sales Experience

Client Service

Time Management

Problem-Solving

Job description

Job ID: 296447
Store Name/Number: AB-Emerald Hills (1572)
Address: 700 Emerald Drive Box E, Sherwood Park, AB T8H 0P5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling. Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals.
• Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed.
• Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.
• Talent Champion. Participate in the interviewing process as needed for the World team.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem‑solving skills.

Meaningful Rewards

The compensation ranges between CAD$20.00 - CAD$23.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.