Stage Experience and Services Manager, Stores

LVMH Group; Kamloops; Hybrid; CAD 55,000 - 69,000; Full time

Benefits offered by this job

Employee discounts

Gratis & exclusive brand events

Learning & development programs

Benefits package

Job summary

Sephora Canada in Kamloops is seeking a Stage Experience and Services Manager to lead all aspects of the sales experience and services, classes and events in the store. You will be accountable for developing the Color, Skin, Fragrance, Cash wrap teams, Services Coordinators, Senior Artists, SSA and PBA teams to achieve company objectives.

The role emphasizes training, client feedback, hiring, and engaging with cast and clients on stage, with a focus on leadership, inclusion, and delivering

Qualifications

• Two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
• Exceptional leadership and influential skills.
• Proven ability to lead and build top performing teams.
• Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
• Flexible availability to work during peak retail hours such as nights, weekends, and holidays.

Responsibilities

• Manage all aspects of the sales experience and all services, classes and events in the store.
• Develop all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within the store and lead the team to achieve and exceed company objectives.
• Execute cast training for all new hires as well as for existing cast.
• Ensure timely response to all client feedback for the store and act on client feedback from Medallia, the client service hotline or direct feedback from clients.
• Regularly act as Director in Charge (DIC) within the store; engage with cast and clients on-stage.
• Participate in the hiring process for all roles on their teams; manage interviewing/hiring for direct reports; source and hire candidates using MSC.
• Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
• Demonstrate Sephora values: Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, Initiative.

Job description

Stage Experience and Services Manager, Stores

Job ID: 295469

Store Name/Number: BC-Kamloops (0878)

Address: 208A-1320 Trans-Canada Highwa, Kamloops, BC V1S 1J2, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

You’ll love working here…

As the Stage Experience and Services Manager, Stores, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

• Training & Development. Execute cast training for all new hires as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
• Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
• Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
• You have exceptional leadership and influential skills.
• You have proven ability to lead and build top performing teams.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
• You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

The compensation ranges betweenCAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.