Services Lead, Stores - Full Time

Sephora USA, Inc; Sherwood Park; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Benefits program

Learning and development initiatives

Recognition and employee support

Job summary

Sephora Canada seeks a Services Lead for AB-Emerald Hills (1572) in Sherwood Park, AB. You will support all departments on the sales floor, ensuring Sephora’s selling model and outstanding client service while leading the team on duty.

The role emphasizes meeting store goals and maintaining brand standards. The position requires strong sales experience, visual merchandising skills, and a passion for clients.

Qualifications

• Experience in retail sales, cosmetics preferred.
• Ability to lead on duty and engage with clients on-stage.
• Strong eye for in-store visuals and merchandising standards.
• Understanding of sales performance and staffing needs.
• Willingness to participate in recruitment activities.

Responsibilities

• Lead store on duty and ensure Sephora selling standards.
• Support all departments on the sales floor daily.
• Maintain merchandising concepts and visuals to standards.
• Engage with clients on-stage to deliver exceptional service.
• Participate in interviewing and talent development when needed.

Skills

Sales experience

Visual merchandising

Client engagement

Leadership on duty

Financial/operational awareness

Job description

Job ID: 296447
Store Name/Number: AB-Emerald Hills (1572)
Address: 700 Emerald Drive Box E, Sherwood Park, AB T8H 0P5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy
As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling .Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals.
• Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed.
• Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.
• Talent Champion. Participate in the interviewing process as needed for the World team.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

Meaningful Rewards

The compensation ranges between CAD$20.00 - CAD$23.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.