ServiceNow Specialist

Payments Canada; Ottawa; Hybrid; CAD 75,000 - 91,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation with bonus

Comprehensive health benefits

Pension plan with employer matching

Professional development opportunities

Job summary

Payments Canada is seeking a ServiceNow Specialist to join the Service Management Office in Ottawa. You will administer and maintain the ServiceNow platform and its repositories while collaborating with technology groups and vendors to implement and refine configurations for new solutions.

A minimum of three years of ServiceNow experience, strong analytical skills, and the ability to work independently are required.

Qualifications

• Post-secondary education in Computer Science or related fields.
• Minimum of three years of experience working with ServiceNow.
• Knowledge of infrastructure architecture solutions & deployments.
• Ability to work independently with minimal supervision.

Responsibilities

• Perform ServiceNow platform administration activities.
• Provide support to ServiceNow platform users.
• Maintain the ServiceNow platform repositories on a day-to-day basis.
• Define required configuration items in the ServiceNow platform repositories to support deployed solutions.
• Monitor configuration discovery tools to ensure CMDB assets and configuration accuracy.
• Participate in platform upgrades and testing activities.
• Maintain necessary documentation and pursue continuous improvement.

Skills

ServiceNow

JavaScript

ITIL

Education

Bachelor degree in Computer Science or related field

Job description

What we are looking for

Payments Canada has implemented the ServiceNow platform, with the goal of enhancing our service delivery capabilities for our employees, members, and stakeholders. Reporting to the Manager, ITSM Platform and Process Services, the ServiceNow Specialist will be a key member of the ServiceNow platform support team within the Service Management Office. They will be responsible for administering, maintaining, and supporting the ServiceNow platform and its repositories (i.e. CMDB, Assets, etc.) on an ongoing basis. The ServiceNow Specialist will be asked to assess architectural solution deployments and make the necessary modifications/enhancements to the ServiceNow platform to support the new solutions being deployed.

A day in the life

Your responsibilities as the ServiceNow Specialist include, but are not limited to:

ServiceNow Data and Platform Administration and Asset Management

• Perform ServiceNow platform administration activities.
• Provide support to ServiceNow platform users.
• Maintain the ServiceNow platform repositories on a day-to-day basis.
• Work closely with Payments Canada’s technology groups and third-party vendors to define the required configuration items in the ServiceNow platform repositories to support the solution being deployed and operated.

ServiceNow Platform Development

• Monitor the operation of configuration discovery tools to ensure CMDB assets and configuration accuracy.
• Participate in scheduled platform upgrades, perform required testing activities.
• Perform platform development activities with the ServiceNow platform.
• Maintain necessary documentation.
• Adopt the use of an ongoing continuous improvement methodology.
• Continuously learn about the ServiceNow platform and service management practices.

What you need to be successful

• Post-secondary education in Computer Science or related fields.
• Minimum of three (3) years of experience working with ServiceNow.
• Knowledge of infrastructure architecture solutions & deployments.
• Ability to work independently with minimal supervision, has a focus on ensuring the accuracy of platform repositories and solutions documentation.
• Demonstrated analytical and planning skills with experience in performing technical assessments.
• Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada.
• Occasional travel is required to Payments Canada offices and data center locations.

You will really stand out with

• Experience with the ServiceNow platform is considered an asset.
• Experience with scripting languages such as JavaScript is considered an asset.
• ITIL certification is considered an asset.

Salary range

Our target starting rate for this role is$83,300 with flexibility based on your experience and qualifications. The full salary range and benefits package are detailed below.

What's in it for you?

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up (if eligible)
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.

Our Commitment to Fair Hiring

At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.

It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.

Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing [e-mail].

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.