ServiceNow Solutions Architect - ITAM 1

Scotiabank; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a ServiceNow Solutions Architect to join their dynamic team in Toronto. This role is pivotal in designing applications and translating client needs into technical specifications, ensuring seamless integration and implementation of ServiceNow solutions. The ideal candidate will have extensive experience with ServiceNow technologies, strong problem-solving abilities, and the capacity to manage multiple projects effectively. With a commitment to inclusivity and professional development, this innovative firm offers a hybrid work environment and competitive rewards, making it an exciting opportunity for those looking to advance their careers in a supportive setting.

Benefits

Inclusive culture promoting diversity

Accessible workplace with accommodations

Opportunities for upskilling

Competitive rewards including bonuses

Community engagement initiatives

Qualifications

• 5-7 years in professional services or customer support operations.
• 3-6 years in ServiceNow systems integration/implementation.

Responsibilities

• Participate in process flow analysis and redesign.
• Provide architecture and technical guidance for design and implementation.

Skills

ServiceNow technologies

Project management

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor's degree in Computer Science

Equivalent qualification

Tools

ServiceNow HAM Pro

ServiceNow SAM Pro

SCCM

Tanium

WorkspaceOne

Adobe

Job description

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Title: ServiceNow Solutions Architect - ITAM 1

Requisition ID: 223562

Join a purpose-driven, high-performing team committed to results and inclusivity.

The Solution Architect – ITAM is a key member of the Service Management Tools team, responsible for designing the application and translating client business requirements into technical specifications. The architect collaborates with project managers, technical architects, and team members to deliver comprehensive solutions.

Responsibilities:

1. Participate in process flow analysis and redesign
2. Provide architecture and technical guidance for design and implementation
3. Conduct demonstrations of custom or out-of-the-box solutions as needed
4. Offer subject matter expertise and industry best practices
5. Create detailed functional design documents aligned with customer needs
6. Collaborate with other technical architects to develop technical specifications for custom development and system integration
7. Contribute to effort estimation processes
8. Maintain current ServiceNow knowledge through self-study and training

Qualifications:

• Self-motivated with proven experience in ServiceNow technologies
• Organized and analytical, capable of multitasking in a fast-paced environment
• Bachelor's degree in Computer Science, MIS, or equivalent (preferred)
• Experience with ServiceNow HAM Pro/SAM Pro, SGC & SaaS integrations (e.g., SCCM, Tanium, WorkspaceOne, Adobe)
• Hands-on experience with ServiceNow configuration, custom development, and scoped applications
• Knowledge of client-side and server-side development (UI policies, scripts, APIs, business rules)
• Understanding of ServiceNow Content Service for Software/Hardware Asset Management
• Strong communication and presentation skills
• Ability to translate business requirements into technical solutions
• Knowledge of web and enterprise system architecture
• Participation in project methodologies
• 5-7 years in professional services or customer support operations
• 3-6 years in ServiceNow systems integration/implementation
• Solutions consulting experience
• Proficiency in managing multiple projects
• Strong problem-solving skills and solution simplification
• Understanding of CSDM
• ServiceNow certifications (CSA, CAD, CIS HAM Pro, CIS SAM Pro)

Benefits:

• Inclusive culture promoting diversity, equity, and inclusion
• Accessible workplace with accommodations available
• Opportunities for upskilling and professional development
• Competitive rewards including bonuses and benefits
• Community engagement initiatives

Work arrangement: Hybrid

Location: Toronto, Ontario, Canada

Scotiabank values diversity and inclusivity. For accommodations during the recruitment process, contact our recruitment team. Apply online; only shortlisted candidates will be contacted.