ServiceNow Solutions Architect - ITAM 1

Scotiabank; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a ServiceNow Solutions Architect to join their dynamic team. This role is pivotal in designing applications and translating client requirements into technical specifications. The architect will collaborate with various teams to deliver comprehensive solutions while maintaining current knowledge of ServiceNow. The company promotes a hybrid work model and values diversity, equity, and inclusion, offering a range of benefits such as online learning, tuition assistance, and community engagement programs. If you are self-motivated and have a passion for technology, this opportunity is perfect for you.

Benefits

Online learning

Cross-functional development

Tuition assistance

Competitive rewards

Community engagement programs

Qualifications

• 5-7 years in professional services or customer support operations.
• 3-6 years of ServiceNow systems integration and/or implementation experience.
• Relevant ServiceNow certifications (CSA, CAD, CIS HAM Pro, CIS SAM Pro).

Responsibilities

• Participate in process flow analysis and redesign.
• Provide architecture and technical guidance for design and implementation.
• Create detailed functional design documents aligned with customer requirements.

Skills

ServiceNow technologies

Analytical skills

Project methodologies

Communication skills

Client-side development

Server-side development

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in MIS

Tools

ServiceNow HAM Pro

ServiceNow SAM Pro

SCCM

Tanium

WorkspaceOne

Adobe

Job description

Title: ServiceNow Solutions Architect - ITAM 1

Requisition ID: 223562

Join a purpose-driven, results-oriented team committed to an inclusive, high-performing culture.

The Solution Architect – ITAM plays a key role within the Service Management Tools team, responsible for designing applications and translating client business requirements into technical specifications. The architect collaborates with project managers, technical architects, and support teams to deliver comprehensive solutions.

Key Responsibilities

1. Participate in process flow analysis and redesign.
2. Provide architecture and technical guidance for design and implementation.
3. Conduct custom or out-of-the-box demonstrations as required.
4. Offer subject matter expertise and industry best practices.
5. Create detailed functional design documents aligned with customer requirements.
6. Collaborate with other technical architects to develop technical specifications for custom development and system integration.
7. Contribute to effort estimation processes.
8. Maintain current knowledge of ServiceNow through self-study and training.

Required Skills and Qualifications

1. Self-motivated with proven expertise in ServiceNow technologies.
2. Organized, analytical, and able to manage multiple priorities in a fast-paced environment.
3. Bachelor’s degree in Computer Science, MIS, or related field preferred.
4. Experience with ServiceNow HAM Pro/SAM Pro, and integrations (SCCM, Tanium, WorkspaceOne, Adobe, etc.).
5. Hands-on configuration, implementation, and development experience in ServiceNow HAM Pro/SAM Pro.
6. Proficiency with client-side and server-side development in ServiceNow.
7. Knowledge of web-based and enterprise system architecture.
8. Strong communication and presentation skills.
9. Ability to translate business requirements into technical solutions.
10. Experience with project methodologies.
11. 5-7 years in professional services or customer support operations.
12. 3-6 years of ServiceNow systems integration and/or implementation experience.
13. Relevant ServiceNow certifications (CSA, CAD, CIS HAM Pro, CIS SAM Pro).
14. Nice to have: experience with ATF, development pipelines, and business architecture.

What We Offer

We promote diversity, equity, inclusion, and allyship, fostering an inclusive culture where every employee can thrive. Benefits include online learning, cross-functional development, tuition assistance, competitive rewards, and community engagement programs.

Work Arrangement

Hybrid work model.

Location

Toronto, Ontario, Canada.

Scotiabank is committed to accessibility and inclusion. If you need accommodations during the recruitment process, please inform our recruitment team. Only applications submitted online will be considered. We appreciate your interest; only shortlisted candidates will be contacted.