ServiceNow Solutions Architect

Desjardins; Lévis; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Pension plan

Group insurance including telemedicine

Health & wellness reimbursement

Telework equipment

Job summary

Desjardins seeks an experienced ServiceNow Solutions Architect for the Rapid Application Development Centre and Ticketing Services to shape architecture across HR processes and cloud solutions.

You will align business needs with IT guidelines, design scalable solutions, lead delivery squads, and collaborate with internal partners and external suppliers to maximize value.

This role requires a CTA certification, fluent French, and a track record implementing HR solutions in complex environments.

Qualifications

• Bachelor's degree in a related field.
• Eight+ years as solutions architect, including five years as ServiceNow architect.
• Experience implementing HR solutions in large organizations.
• CTA certification from ServiceNow.
• Knowledge of French is required.
• Proficiency with HR modules and related components.

Responsibilities

• Serve as expert advisor on application solutions and operations architecture for delivery teams.
• Advise partners to plan, develop, configure, execute and monitor HR technology solutions.
• Design IT solutions meeting business needs and oversee policies, data, security, and infrastructure.
• Identify IT solutions, issues, and provide recommendations to decision bodies.
• Represent the unit before committees and external partners.

Skills

ServiceNow

HR solutions

French

Stakeholder alignment

ServiceNow Architecture

Performance Analytics

Predictive Intelligence

AI capabilities in ServiceNow

Virtual Agent

Now Assist

Education

CTA certification (ServiceNow)

Bachelor's degree in a related field

Tools

Employee Center Pro

HR Services

HR Case & Knowledge Management

Employee Journey Management

Lifecycle Events

Enterprise Onboarding & Transitions

Employee Document Management

HR Service Delivery data model

Job description

Required

The mission of the Rapid Application Development Centre and Ticketing Services Department is to offer a rapid development alternative for innovative cloud solutions, enabling the delivery of support and contingency applications for all Desjardins business sectors. The department also contributes to the evolution and optimization of the HR Service Delivery (HRSD) solution to support HR processes and improve the employee experience. In an environment of organizational transformation and rapid delivery, management relies on project squads mobilized to deliver initiatives concurrently, in close collaboration with internal partners and a strategic external supplier. As a ServiceNow solutions architect, you play a key role in defining the solutions implemented and ensuring their consistency and quality. You help align business needs, IT guidelines and platform capabilities, while guiding solution design to ensure sustainability, scalability and value for the organization. More specifically, you will be required to:

• Serve as an expert advisor on application solutions and operations architecture and as an integrator for one or more delivery teams for projects, initiatives and development activities that have a significant impact on the organization.
• Advise business partners and interested parties to help them position, plan, develop, configure, execute and monitor innovative technology solutions for the projects, initiatives and strategic mandates under your responsibility.
• Design IT solutions that meet business needs and oversee the development of policies and standards, taking into account data, application, security and infrastructure needs to support your unit’s strategic projects and initiatives.
• Identify and analyze potential IT solutions that meet the organization’s needs. Identify and analyze issues. Report major issues. Diagnose issues, establish guidelines and make recommendations to decision-making bodies and committees.
• Represent your unit before committees and decision-making bodies.
• Represent Desjardins when making agreements with external partners and organizations.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• Bachelor's degree in a related field
• A minimum of eight years of relevant experience as a solutions architect, including five years as a ServiceNow architect, and experience implementing HR solutions in organizations of comparable complexity to Desjardins
• Please note that other combinations of qualifications and relevant experience may be considered
• Certified Technical Architect (CTA) certification from ServiceNow
• Knowledge of French is required
• Proficiency with the following components: Employee Center Pro, HR Services, HR Case and Knowledge Management, Employee Journey Management, including Lifecycle Events, Enterprise Onboarding and Transitions, Employee Document Management, HR Service Delivery data model
• Knowledge of performance analytics
• Knowledge of predictive intelligence
• Knowledge of AI capabilities within ServiceNow, including Virtual Agent and Now Assist

Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)

Unposting Date

2026-08-19