ServiceNow QA

Systematix; Canada; Remote; CAD 65,000 - 95,000; Full time

Job summary

Systematix is seeking a ServiceNow QA/Test Analyst for a life sciences client. You will validate ITSM/ITOM capabilities, develop testing strategies, and oversee end-to-end testing to ensure readiness for production.

You will collaborate with Test Lead, analysts, developers, and stakeholders across multiple regions, handling UAT, defects, and test automation efforts. Remote, 6-month contract with potential extension; EST hours.

Qualifications

• Experience testing ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge and CMDB.
• Experience with ITOM Discovery/testing is a strong asset.
• Proven ability to develop test plans, scenarios, scripts, and traceability matrices.

Responsibilities

• Validate ServiceNow ITSM/ITOM functionality across modules and cycles.
• Develop and execute test scripts, scenarios, and test cases; ensure traceability from requirements to results.
• Coordinate testing with stakeholders; manage defects, retesting, and closure.
• Support UAT planning, issue resolution, and test automation initiatives with ATF.

Skills

Test planning

Traceability

Defect lifecycle

UAT

ITIL knowledge

Analytical skills

Communication

Collaboration

Tools

ServiceNow ITSM

CMDB

ATF

Test management tools

Job description

We are Systematix and we are currently looking for a ServiceNow QA/Test Analyst for our life sciences client.

ABOUT THE PROJECT

Our client is a global life sciences organization undertaking a large-scale ServiceNow transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing ServiceNow as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint.

The ServiceNow QA/Test Analyst will play a critical role in ensuring the quality, stability, and reliability of ServiceNow solutions delivered across the enterprise. Working closely with the Test Lead, Business Analysts, developers, architects, and business stakeholders, you will support end-to-end testing activities throughout the project lifecycle, helping ensure solutions meet business requirements, adhere to platform standards, and are ready for production deployment.

ABOUT THE RESPONSIBILITIES

As the ServiceNow QA/Test Analyst, you will be responsible for validating ServiceNow functionality across the platform and ensuring solutions meet business, technical, and quality expectations before deployment. You will collaborate closely with the Test Lead, Business Analysts, developers, architects, and business stakeholders to develop and execute comprehensive testing strategies across ITSM and ITOM capabilities. The successful candidate will support all phases of testing, including functional, integration, regression, and User Acceptance Testing (UAT), while promoting best practices in quality assurance, defect management, test automation, and continuous process improvement.

Responsibilities include

• Develop and execute test scripts, test scenarios, and test cases supporting ServiceNow ITSM modules and ITOM Discovery across functional, integration, regression, end-to-end, and User Acceptance Testing (UAT) cycles
• Collaborate with the Test Lead, Business Analysts, developers, architects, and business stakeholders to ensure testing activities align with approved business requirements, solution designs, and project objectives
• Validate functionality across core ServiceNow modules including Incident, Problem, Change, Request, Service Catalog, Knowledge Management, CMDB, and ITOM capabilities
• Ensure complete traceability between business requirements, user stories, test cases, test execution, and test results throughout the testing lifecycle
• Coordinate testing activities with business subject matter experts, developers, architects, and process owners to ensure comprehensive solution validation
• Manage the complete defect lifecycle, including defect logging, triage, prioritization, retesting, validation, and resolution tracking
• Prepare and maintain test data while ensuring test environments remain stable, available, and suitable for execution activities
• Support User Acceptance Testing (UAT) planning, execution, issue resolution, and business stakeholder engagement
• Promote the adoption and effective use of the ServiceNow Automated Test Framework (ATF) and support test automation initiatives where appropriate
• Produce comprehensive testing documentation including test plans, execution reports, quality metrics, defect summaries, and test closure reports
• Ensure all testing activities align with ITIL best practices, ServiceNow platform standards, and enterprise governance requirements
• Identify opportunities to improve testing methodologies, quality assurance processes, and overall delivery effectiveness through continuous improvement initiatives

ABOUT THE QUALIFICATIONS

• 5+ years of experience in software testing or quality assurance, including experience supporting enterprise ServiceNow implementations
• Hands-on experience testing ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
• Experience supporting or testing ITOM capabilities, including Discovery, is considered a strong asset
• Experience developing test plans, test scenarios, test scripts, and traceability matrices
• Strong understanding of functional, integration, regression, end-to-end, and User Acceptance Testing (UAT)
• Experience managing defects through their full lifecycle, including logging, prioritization, retesting, and validation
• Experience using test management and defect tracking tools
• Familiarity with the ServiceNow Automated Test Framework (ATF) is considered an asset
• Strong understanding of ITIL principles and ServiceNow best practices
• Excellent analytical, troubleshooting, and problem-solving skills
• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Ability to work collaboratively within cross-functional, globally distributed project teams

ABOUT THE ROLE

Location: Remote

Duration: 6-month contract with a high likelihood of extension

Work hours: Full-time, aligned to Eastern time zone business hours

AI DISCLOSURE

We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.

ABOUT SYSTEMATIX

Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry.

Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse cultures, perspectives, and experiences. Systematix Technology Consultants Inc. has adopted the Employment Equity Policy to promote the full participation and advancement of designated groups (women, Indigenous peoples, visible minorities, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act.

Systematix. Solutions Focused. People Driven.