ServiceNow ITSM and ITOM Consultant

Slalom; Vancouver; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Slalom is looking for a ServiceNow HRSD Consultant in Vancouver to lead HRSD strategy and design engagements. You will work with clients to create and implement solutions that enhance HR service delivery, while collaborating with a diverse team and utilizing cutting-edge technologies. This full-time role emphasizes relationship building across all organizational levels and offers competitive benefits.

Benefits

Competitive compensation package

Vacation (20 days prorated based on start date)

Health & dental benefits

Registered Retirement Program (RRSP) with Employer Matching

Maternity/Parental Leave Top-Up

Qualifications

• 2+ years experience in a client-facing role in a professional services organization.
• 3+ years of deep functional and technical knowledge of ServiceNow configuration and implementation.

Responsibilities

• Deliver holistic solutions for HRSD using ServiceNow.
• Design technical blueprints for client enterprise goals.
• Review and deliver technical solutions, ensuring they meet customer requirements.

Skills

Communication

Problem Solving

Technical Knowledge

Education

Bachelor’s degree in a technical related field or business management

Tools

ServiceNow

Job description

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Who You’ll Work With

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

Who You’ll Work With

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

Slalom is seeking a Technical Consultant with HRSD experience. Our capability partners with our clients to deliver HRSD strategy and design , technology advisory , solution design, deployment, go-live, training and change support.

What You’ll Do

This role is expected to act as a Human Resources Service Delivery (HRSD) delivery consultant for ServiceNow engagements by delivering solutions based on the requirements provided by the Slalom team and the Client. The solutions should be holistic in nature and include repeatable designs for productivity. In addition to technical skills, they should be comfortable interacting outside of the IT department with the business. They should have a high degree of business proficiency, professional maturity, and poise. Critical thinking and working in unfamiliar areas will be required. Examples would include the following types of activities:

• Work with the client using a future focused mindset to understand their long-term Enterprise goals, understand how the ServiceNow platform’s and capabilities fits into their Enterprise application ecosystem, design a roadmap, and communicate how the ServiceNow platform could move them towards their goals
• Design the technical blueprints for how HRSD can help meet the client’s enterprise goals
• Review and deliver technical solutions to ensure they meet customer requirements using the most efficient methods that leverage ServiceNow best practices and standards.
• Mentor teammates on ServiceNow platform best practices about ITSM and ITOM modeling, platform architecture, customizations, etc.
  
  

What You’ll Bring

• You are a person who likes being part of modern, developing teams and have implemented ServiceNow technologies and delivering ServiceNow projects.
• You have experience delivering complex ServiceNow implementations, with multiple stakeholders ̶ recommending and implementing solutions for exceptional outcomes.
• You have a passion for leveraging ServiceNow for improving how people live and work; for making things easier and better. You enjoy defining and implementing solutions that simplify, enhance, extend, and empower people to love what they do.
• Ability to communicate and build relationships with all levels of an organization from end users to senior executives, including both technical and non-technical audiences
• Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of an engagement
  
  

Experience/Education/Certifications

• Bachelor’s degree in a technical related field or business management
• Experience in ServiceNow
• 2+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace
• 3+ years of deep functional and technical knowledge of ServiceNow configuration and implementation, or similar technology
• Act as a Subject Matter Expert for both the Slalom team and the client
• Excellent communication, planning, problem solving, trouble shooting, and organizational skills.
• Demonstrated work experience in business and systems analysis, process and data modeling skills.
• Knowledge of Agile development methodologies.
• Exceptional communication skills, both written and verbal
• Proven team-building skills and ability to motivate others
• Team-player mindset and willingness to collaborate with all levels of our organization
• Willing to take responsibility and act independently when necessary
  
  

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Hybrid/In office: We are hybrid but there are expectations that if your team leader requires you onsite that you are able to meet those expectations/requirements

Slalom Employee Perks

Culture & fun!

Lunch & learns

Health & wellness activities

Annual retreats

Holiday parties

Employee resource groups

Social clubs & activities

Vacation (20 days prorated based on start date & wellness/sick days)

Tangible perks

Competitive compensation package

$100 cell phone monthly reimbursement

Registered Retirement Program (RRSP) & Employer Matching

Tax-Free Savings Account (TFSA)

Annual “Thrive Well-Being” Gift Card

Family planning/ Fertility Benefit

Maternity/Parental Leave Top-Up

Medical & Dental Benefits

Life and AD&D Insurance

Access to Supplementary Life and AD&D Insurance

Access to the Employee Assistance Program (EAP) and Inkblot Therapy

And more!

• All benefits are subject to eligibility requirements
  
  

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Please note if you are hired at Slalom you will be required to complete a background check.

We will accept applications until June 30, 2025.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Business Consulting and Services

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