ServiceNow ITSM and ITOM Consultant

Slalom Consulting; Vancouver; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading consulting firm is seeking a Technical Consultant to deliver ITSM and ITOM solutions using ServiceNow. The role involves collaborating with clients to design and implement strategies that enhance business operations. Ideal candidates will have strong communication skills and a background in ServiceNow implementations. This hybrid position includes opportunities for regional travel and offers a competitive compensation package with various benefits.

Benefits

Health & wellness activities

Annual retreats

Vacation (20 days)

Medical & Dental Benefits

Life and AD&D Insurance

Employee Assistance Program (EAP)

Registered Retirement Program (RRSP)

Tax-Free Savings Account (TFSA)

Maternity / Parental Leave Top-Up

100 cell phone monthly reimbursement

Qualifications

• 2+ years in client-facing roles delivering ServiceNow projects.
• 3+ years of ServiceNow configuration and implementation experience.

Responsibilities

• Act as ITSM and ITOM delivery consultant for ServiceNow engagements.
• Design technical blueprints for ITSM and ITOM solutions.

Skills

Communication

Problem Solving

Agile Development

Education

Bachelor's degree in a technical related field

Tools

ServiceNow

Job description

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

Slalom is seeking a Technical Consultant with ITSM and ITOM experience. Our capability partners with our clients to deliver HRSD strategy and design, technology advisory, solution design, deployment, go-live, training and change support.

What You'll Do

This role is expected to act as an ITSM (Information Technology Service Management) and ITOM (IT Operations Management) delivery consultant for ServiceNow engagements by delivering solutions based on the requirements provided by the Slalom team and the Client. The solutions should be holistic in nature and include repeatable designs for productivity. In addition to technical skills, they should be comfortable interacting outside of the IT department with the business. They should have a high degree of business proficiency, professional maturity, and poise. Critical thinking and working in unfamiliar areas will be required. Examples would include the following types of activities :

• Work with the client using a future focused mindset to understand their long-term Enterprise goals, understand how the ServiceNow platform's ITSM and ITOM capabilities fits into their Enterprise application ecosystem, design a roadmap, and communicate how the ServiceNow platform could move them towards their goals
• Design the technical blueprints for how ITSM and ITOM can help meet the client's enterprise goals
• Review and deliver ITSM and ITOM technical solutions to ensure they meet customer requirements using the most efficient methods that leverage ServiceNow best practices and standards.
• Mentor teammates on ServiceNow platform best practices about ITSM and ITOM modeling, platform architecture, customizations, etc.

Travel expectations up to 30%; Regional travel opportunities

What You'll Bring

• You are a person who likes being part of modern, developing teams and have implemented ServiceNow technologies and delivering ServiceNow projects.
• You have experience delivering complex ServiceNow ITSM and ITOM implementations, with multiple stakeholders recommending and implementing solutions for exceptional outcomes.
• You have a passion for leveraging ServiceNow for improving how people live and work; for making things easier and better. You enjoy defining and implementing solutions that simplify, enhance, extend, and empower people to love what they do.
• Ability to communicate and build relationships with all levels of an organization from end users to senior executives, including both technical and non-technical audiences
• Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of an engagement

Experience / Education / Certifications

• Bachelor's degree in a technical related field or business management
• Experience in ITSM and ITOM
• 2+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace
• 3+ years of deep functional and technical knowledge of ServiceNow configuration and implementation, or similar technology
• Act as a Subject Matter Expert for both the Slalom team and the client
• Excellent communication, planning, problem solving, trouble shooting, and organizational skills.
• Demonstrated work experience in business and systems analysis, process and data modeling skills.
• Knowledge of Agile development methodologies.
• Exceptional communication skills, both written and verbal
• Proven team-building skills and ability to motivate others
• Team-player mindset and willingness to collaborate with all levels of our organization
• Willing to take responsibility and act independently when necessary

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Hybrid / In office : We are hybrid but there are expectations that if your team leader requires you onsite that you are able to meet those expectations / requirements

Culture & fun!

Lunch & learns

Health & wellness activities

Annual retreats

Holiday parties

Employee resource groups

Social clubs & activities

Vacation (20 days prorated based on start date & wellness / sick days)

Tangible perks

Competitive compensation package

100 cell phone monthly reimbursement

Registered Retirement Program (RRSP) & Employer Matching

Tax-Free Savings Account (TFSA)

Family planning / Fertility Benefit

Maternity / Parental Leave Top-Up

Medical & Dental Benefits

Life and AD&D Insurance

Access to Supplementary Life and AD&D Insurance

Access to the Employee Assistance Program (EAP) and Inkblot Therapy

And more!

• All benefits are subject to eligibility requirements

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants' needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Please note if you are hired at Slalom you will be required to complete a background check.

We will accept applications until June 30, 2025.

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