ServiceNow Developer

Delpath; Toronto; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

Delpath is seeking a Senior ServiceNow Developer to join their team in Downtown Toronto. This hybrid role involves enhancing IT Service Management solutions, leading application development, and mentoring junior staff. Ideal candidates will possess 3-5 years of experience in ServiceNow, expertise in automation strategies, and a strong understanding of ITSM frameworks.

Benefits

Possibility of contract extension

Hybrid work model

Qualifications

• 3–5 years of development experience in ServiceNow.
• Strong background in ITSM and workflow automation.
• Experience in troubleshooting and developing solutions within ServiceNow.

Responsibilities

• Design and develop ServiceNow-based applications and workflows.
• Lead performance monitoring and issue resolution.
• Mentor junior developers on scripting and integration.

Skills

ServiceNow scripting

IT Service Management (ITSM)

Webhook automation

Troubleshooting

Communication skills

Education

ServiceNow Advanced System Administrator Certification

Job description

ServiceNow Developer – ITSM & Automation

Location- Downtown Toronto, Hybrid- 3 times per week

Duration- 6 months with high possibility of extension

Purpose

The Senior ServiceNow Developer plays a vital role in ensuring the success of the Service Management Team (SMT) by designing, developing, and optimizing ServiceNow solutions . This role focuses on IT Service Management (ITSM), system integration, automation, and troubleshooting , ensuring alignment with business strategies, regulatory requirements, and enterprise policies .

Key Responsibilities

Application Development & System Integration

• Design, develop, and deploy ServiceNow-based applications and workflows , ensuring seamless integration with existing enterprise systems.
• Write and optimize scripts, configurations, and automation solutions within the ServiceNow platform .
• Lead performance monitoring, issue resolution, and system enhancements to improve overall efficiency.
• Provide recommendations for code development, reuse, and architecture improvements based on best practices.

Technical Strategy & Compliance

• Collaborate with Business Analysts, customers, and technical teams to define and implement high-quality solutions aligned with business needs.
• Ensure all development adheres to internal compliance policies, regulatory requirements, and IT governance standards .
• Conduct gap analyses , evaluating “ buy vs. build ” recommendations for technical enhancements.

Leadership & Knowledge Sharing

• Mentor junior developers and analysts , providing guidance on ServiceNow scripting, integrations, and troubleshooting .
• Lead training sessions on best practices in ITSM development, Agile methodologies, and ServiceNow automation strategies .
• Champion a customer-centric approach to enhance user experience and business relationships.

Operational Risk & Performance Management

• Support day-to-day operations while implementing best practices in ServiceNow system design and workflow optimization .
• Ensure compliance with Operational Risk, AML, ATF, and regulatory frameworks , maintaining high standards of security and governance .
• Maintain up-to-date knowledge on ServiceNow advancements, ITSM trends, and automation innovations .

Must Haves

• 3–5 years of development experience in ServiceNow with a strong background in ITSM and workflow automation .
• 3+ years of hands-on experience troubleshooting and developing solutions within the ServiceNow platform .
• ServiceNow Advanced System Administrator certification (preferred).
• Expertise in ServiceNow scripting, system integration, and automation strategies .
• Strong understanding of software development lifecycle (SDLC), systems design, and quality assurance .
• Excellent communication skills , time management, and troubleshooting abilities.

Seniority level

Seniority level

Associate

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Information Technology & Services and Banking

Referrals increase your chances of interviewing at Delpath by 2x

Sign in to set job alerts for “Software Engineer” roles.

Software Engineer, Backend (All Levels / All Teams)

Software Engineer I, Entry Level (Fall 2024-Spring 2025) - Toronto

Software Developer Full Stack (Junior) 9063-1115

Software Engineering Intern (September 2025)

Frontend Software Engineer (Remote - Canada)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search