ServiceNow CMDB Administrator

Bank of Montreal; Toronto; On-site; CAD 56,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group is seeking a ServiceNow Discovery, Service Mapping & Hardware Asset Management Administrator to optimize discovery, mapping, and HAM. You will maintain accurate infrastructure visibility, asset inventory, and service dependencies.

The role collaborates with Infrastructure, Cloud, Security, and Procurement teams to support IT operations, governance, and compliant reporting. Familiarity with CMDB data quality and IAM processes is a plus; salary and benefits described in the

Qualifications

• 3+ years of ServiceNow administration experience.
• Hands-on experience with Discovery, Service Mapping, and HAM Pro.
• Knowledge of CMDB fundamentals, Identification & Reconciliation Engine (IRE), and CSDM.
• Understanding of infrastructure technologies including Windows, Linux, VMware, Azure, AWS, Networking, and Storage.
• Experience with asset inventory reconciliation and data quality management.

Responsibilities

• Administer and support ServiceNow Discovery, including schedules, credentials, patterns, and troubleshooting.
• Configure and maintain Service Mapping for business applications and critical services.
• Manage Hardware Asset Management (HAM) processes, including asset inventory, reconciliation, lifecycle tracking, and reporting.
• Ensure accuracy and alignment between discovered CIs and asset records.
• Monitor and improve data quality, asset compliance, and inventory integrity.
• Develop dashboards and reports for Discovery, Service Mapping, and HAM metrics.
• Collaborate with Infrastructure, Cloud, Security, Application, Procurement, and Asset Management teams.

Skills

ServiceNow admin

Discovery

Service Mapping

HAM Pro

CMDB fundamentals

IRE fundamentals

CSDM

Windows

Linux

VMware

Azure

AWS

Networking

Storage

Asset reconciliation

Data quality

Tools

ServiceNow

Job description

Application Deadline

Application Deadline: 11/29/2026

Location

Address: 250 Yonge Street

Job Family Group

Technology

Required Qualifications

• 3+ years of ServiceNow administration experience.
• Hands‑on experience with Discovery, Service Mapping, and HAM Pro.
• Knowledge of CMDB fundamentals, Identification & Reconciliation Engine (IRE), and CSDM.
• Understanding of infrastructure technologies including Windows, Linux, VMware, Azure, AWS, Networking, and Storage.
• Experience with asset inventory reconciliation and data quality management.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• CIS Discovery
• CIS Service Mapping
• CIS Hardware Asset Management (HAM)
• ITIL Foundation

Role Overview

We are seeking a ServiceNow Discovery, Service Mapping & Hardware Asset Management (HAM) Administrator to manage and optimize ServiceNow Discovery, Service Mapping, and HAM capabilities. This role is responsible for maintaining accurate infrastructure visibility, asset inventory, service dependencies, and asset lifecycle data to support IT operations, governance, compliance, and reporting.

Key Responsibilities

• Administer and support ServiceNow Discovery, including schedules, credentials, patterns, and troubleshooting.
• Configure and maintain Service Mapping for business applications and critical services.
• Manage Hardware Asset Management (HAM) processes, including asset inventory, reconciliation, lifecycle tracking, and reporting.
• Ensure accuracy and alignment between discovered Configuration Items (CIs) and asset records.
• Monitor and improve data quality, asset compliance, and inventory integrity.
• Develop dashboards and reports for Discovery, Service Mapping, and HAM metrics.
• Collaborate with Infrastructure, Cloud, Security, Application, Procurement, and Asset Management teams.

Salary and Pay

Salary: $55,500.00 - $120,000.00 Pay Type: Salaried. The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards.

Benefits

• BMO also offers health insurance
• BMO also offers tuition reimbursement
• BMO also offers accident and life insurance
• BMO also offers retirement savings plans

To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people.

By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers.

We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good.

Who we are? We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.