ServiceNow Technology Lifecycle Analyst

Bank of Montreal; Toronto; On-site; CAD 56,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plan

Life insurance

Job summary

BMO is seeking an experienced Technology Lifecycle Management professional to monitor and govern hardware/software lifecycles, maintain data in CMDB/HAM/SAM, and coordinate remediation with stakeholders. The role focuses on risk assessment, governance, and analytics across enterprise assets.

Join a team that partners with Architecture, Security, and Vendor Management to drive currency, compliance, and continuous improvement. Based in Canada, on-site with opportunities for growth.

Qualifications

• 5+ years of IT Asset Management, Configuration Management, Infrastructure Operations, Architecture, or Technology Lifecycle Management.
• Strong understanding of hardware and software lifecycle concepts including EOL, EOS, Extended Support.
• Experience with ServiceNow CMDB, HAM, SAM, or similar asset management platforms.

Responsibilities

• Monitor vendor hardware and software lifecycle announcements, support policies, and roadmap changes.
• Maintain lifecycle attributes and technology currency data within ServiceNow CMDB, HAM, and SAM.
• Track hardware and software EOL, EOS, and Extended Support dates across the enterprise technology portfolio.
• Identify technology currency risks and communicate remediation requirements to stakeholders.

Skills

IT Asset Management

Configuration Management

Infrastructure Operations

Technology Lifecycle Management

ServiceNow CMDB

ServiceNow HAM

ServiceNow SAM

Power BI

Executive reporting

Stakeholder management

Tools

ServiceNow CMDB

ServiceNow HAM

ServiceNow SAM

Power BI

Job description

Application Deadline: 11/29/2026

Address: 250 Yonge Street

Job Family Group: Technology

Required Qualifications

• 5+ years of experience in IT Asset Management, Configuration Management, Infrastructure Operations, Architecture, or Technology Lifecycle Management.
• Strong understanding of hardware and software lifecycle management concepts, including EOL, EOS, and Extended Support.
• Experience with ServiceNow CMDB, HAM, SAM, or similar asset management platforms.
• Knowledge of enterprise infrastructure, cloud platforms, operating systems, databases, and application technologies.
• Strong analytical, reporting, and stakeholder management skills.
• Experience creating dashboards and executive-level reporting.

Preferred Qualifications

• ITIL Foundation
• ServiceNow HAM, SAM, or CMDB certifications
• Knowledge of technology risk management and audit practices
• Experience with Power BI, ServiceNow Performance Analytics, or similar reporting tools

Key Responsibilities

Technology Lifecycle Management

• Monitor vendor hardware and software lifecycle announcements, support policies, and roadmap changes.
• Maintain lifecycle attributes and technology currency data within ServiceNow CMDB, Hardware Asset Management (HAM), and Software Asset Management (SAM).
• Track hardware and software EOL, EOS, and Extended Support dates across the enterprise technology portfolio.
• Identify technology currency risks and proactively communicate remediation requirements to stakeholders.
• Maintain technology lifecycle standards, processes, and governance controls.

Stakeholder Engagement & Remediation

• Partner with infrastructure, application, and business owners to review technology currency risks.
• Facilitate hardware refresh, software upgrade, migration, and remediation planning activities.
• Track remediation commitments, milestones, and overdue actions.
• Coordinate with Architecture, Security, Infrastructure, CMDB, HAM, SAM, and Vendor Management teams to support technology currency objectives.
• Escalate high-risk or unsupported technologies to leadership as required.

Reporting & Analytics

• Develop and maintain executive dashboards and reports for technology currency and lifecycle compliance.
• Report on EOL/EOS exposure, remediation progress, and technology risk trends.
• Provide insights to support budgeting, technology refresh forecasting, and strategic planning.
• Monitor and report key lifecycle management KPIs and compliance metrics.

Governance & Compliance

• Support internal audits, regulatory reviews, and risk management initiatives.
• Ensure lifecycle information remains accurate, complete, and aligned across asset and configuration management systems.
• Support governance forums and technology review committees with lifecycle reporting and recommendations.

Salary

Salary: $55,500.00 - $120,000.00 Pay Type: Salaried. The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good. We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.