Service Writer - Peterbilt

Brandt Group of Companies; Estevan; On-site; CAD 38,000 - 54,000; Full time

Job summary

Brandt Group of Companies in Estevan is seeking a Service Writer to assist the service manager in maintaining accurate and on-time reports and records for the Service Department.

You will handle inquiries, open and track work orders, keep service library current, and update customer profiles. The role is onsite at Brandt Peterbilt Estevan, supporting technicians and ensuring smooth workflow.

Previous experience is not specified; willingness to learn and attention to detail are valued.

Qualifications

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Job description

We are currently seeking a Service Writer for our Estevan Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

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