Service Writer / Advisor

Joe Johnson Equipment; London; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Service Writer/Advisor to join their dynamic team. In this vital role, you will provide essential administrative support to the service department, ensuring efficient operations and excellent customer service. You will manage customer relations, prepare quotes, and oversee work orders, all while contributing to a collaborative and fast-paced environment. This forward-thinking company values teamwork and offers a comprehensive benefits package, including healthcare, profit-sharing, and educational opportunities. If you are passionate about customer service and looking to make a real impact, this opportunity is perfect for you.

Benefits

Quarterly profit-sharing opportunity

Group Healthcare Benefits

Vacation and Paid Personal Days

Employer Matching Retirement Savings Plan

Educational Scholarship Program

Tuition Reimbursement

Employee & Family Assistance Program

Qualifications

• 3+ years of experience in a Service Writer role or similar.
• Strong customer service and communication skills required.

Responsibilities

• Manage customer relations and follow up on service requests.
• Prepare quotes and ensure timely billing for customers.
• Assist with shop scheduling and maintain compliance documentation.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Multitasking

Mechanical Aptitude

Education

High School Diploma or GED

Tools

MS Office Suite

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

WHO WE ARE:

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a proud subsidiary of Federal Signal Corporation.

SERVICE WRITER / ADVISOR

LOCATION: London, Ontario (Neptune Cres.)

EMPLOYMENT TYPE:

• 1 Vacancy
• Full-time, Permanent

TOTAL REWARDS OVERVIEW:

• Competitive base salary
• Quarterly profit-sharing opportunity
• Annual performance review with salary increase opportunity
• Group Healthcare Benefits – 100% paid for by the organization
• Vacation and Paid Personal Days
• Employer Matching Retirement Savings Plan

SUMMARY:

The Service Writer/Advisor will be focused on providing administrative support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.

ABOUT YOU:

• Ability to work within a fast-paced environment
• Ability to organize, multitask and plan work efficiently
• Positive and collaborative attitude
• Good verbal and written communication, with strong customer service skills

POSITION REQUIREMENTS/QUALIFICATIONS:

Education/ Certification:

• High School Diploma, GED or equivalent
• Valid driver’s license with a clean driver’s abstract

Experience:

• 3+ years’ experience in a Service Writer role or related administrative/ customer service position
• Experience preparing quotes and opening/ closing work orders
• Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
• Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset

POSITION RESPONSIBILITIES:

• Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates
• Open and close work orders in alignment with internal procedure timelines
• Prepare quotes
• Edit and update all work orders to ensure 100% capture of all billable items
• Provide unit history to the service department for incoming repairs
• Assist with Shop scheduling to ensure optimal efficiency and customer service
• Work with factory representatives to ensure customer downtime is minimized
• Conduct shop walkthroughs with Service Manager to capture real time status updates
• Prepare and submit bi-weekly Payroll reports
• Work with the accounting department to ensure customer accounts are in good standing
• Ensure on-time billing for all customers
• Maintain MTO files and ensure all documentation is in compliance
• Process warranty claims
• Resolve and/or escalate customer concerns and maintain positive customer relations
• Assist with Parts department as required
• Complete additional tasks as assigned

WHY WORK AT JJE?

• Talented, dedicated and passionate team to work with
• Exceptional best-in-class products and service offerings for our customers
• Charitable Giving Program
• Educational Scholarship Program
• Tuition Reimbursement
• Employee & Family Assistance Program (EAP)
• Federally recognized as a certified Employment Equity organization
• Member of multiple provincial safety programs and COR certified

Our Core People Values

Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.