Service Writer

Brandt Group of Companies; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Service Writer to join their team in Surrey. This role is pivotal in supporting the Service Department by managing customer inquiries, maintaining accurate reports, and ensuring efficient operations. You will work closely with the service manager to keep records up-to-date and assist in various administrative tasks. If you have a keen eye for detail and a passion for customer service, this opportunity offers a chance to contribute to a dynamic team in a growing company. Join us and be part of a collaborative environment that values your contributions and fosters professional growth.

Qualifications

• Strong customer service skills to handle inquiries effectively.
• Ability to maintain accurate records and reports.

Responsibilities

• Assist the service manager with reports and records for the Service Department.
• Open and manage work orders until completion and invoicing.

Skills

Customer Service

Report Management

Organizational Skills

Attention to Detail

Education

High School Diploma

Post-secondary Education in Business or Related Field

Tools

Service Management Software

Microsoft Office Suite

Job description

Brandt is currently seeking a Service Writer for our Surrey Positioning Technology location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

1. Fields internal and external customer inquiries to the Service Department
2. Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
3. Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
4. Maintains Service Department filing and records
5. Updates customer profiles using equipment, hours, or other information from the customer work orders
6. Maintains accessories and supplies and prepares replacement orders
7. May prepare Service Technician efficiency reports
8. May process warranty and/or product improvement claims including the computation of charges, submission and follow-up