Service Writer Surrey, British Columbia, Canada

Medisca Pharmaceuticals Inc.; Surrey; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Service Writer to join their Surrey team. This role is crucial in supporting the service manager by ensuring accurate reporting and record-keeping for the Service Department. The ideal candidate will excel in customer service, manage work orders efficiently, and maintain organized documentation. This position offers the opportunity to contribute to a dynamic team while honing your organizational skills in a fast-paced environment. If you have a keen eye for detail and a passion for helping others, this role could be the perfect fit for you.

Qualifications

• Strong customer service skills to handle inquiries effectively.
• Ability to maintain accurate records and reports.

Responsibilities

• Assist service manager in maintaining reports and records.
• Open and manage work orders until closure and invoicing.
• Maintain service library and filing systems.

Skills

Customer Service

Report Management

Organizational Skills

Attention to Detail

Education

High School Diploma

Job description

Brandt is currently seeking a Service Writer for our Surrey Positioning Technology location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.