Service Writer

Kristian Electric Ltd.

Saskatoon

On-site

CAD 52,000 - 72,000

Full time

5 days ago

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Benefits offered by this job

Health & Dental benefits

Company pension plan

Friendly work environment

Competitive wages

Job summary

Kristian Electric Ltd. in Saskatoon is seeking a Service Writer, Crane Service, to manage incoming customer requests, book service and inspections, and estimate costs for services and repairs. Knowledge of crane parts and warranties is an asset and will be learned on the job.

The role requires strong communication, organization, and the ability to work in a fast-paced shop environment. We offer competitive wages, health and dental benefits, a company pension plan, and a friendly team.

Qualifications

Minimum 2 years of Service Writing and/or Estimating experience in an industrial service organization.
2 years of customer service and/or administrative experience.
Experience with Foundation 3000 is an asset.

Responsibilities

Manage customer calls, inquiries, and e-mails.
Service booking and planning work orders.
Adjusting repair orders to reflect changes or additions to the required work and labor.
Maintain constant communication with the Crane Service Supervisor and Crane Service Technicians on all job progress.
Using Foundation for opening work orders, pricing, and typing reports for customers.
Communicating with customers for all estimates, orders, updates, and billing information.
Sourcing operating service and parts manuals for equipment repair.
Close work order and invoice customers when the job is complete.
Ensure completion of all required documentation at the end of a job; scanning and digitizing documentation.
Work with the Purchaser to prepare work orders that require approved parts ordered in.
Submitting warranty claims and RMA’s to manufacturers from start to finish.
Directing and providing safety documentation as needed.

Skills

Customer service

Communication

Organized

Team player

Attention to detail

Stress management

Safety awareness

Mechanically inclined

Education

High school diploma or GED

Tools

Foundation 3000

Microsoft Office

Job description

Kristian Electric is a strong family business, founded in 1964, providing the best and most trusted service, parts, sales, and rentals of electric overhead cranes, welding equipment, hoists, and material handling equipment. Reaching across Alberta, Saskatchewan, and many other provinces, KEL leads the industry and continues to grow every day. We are always excited to welcome passionate, hard-working individuals to our growing company – your growth and development is the sum of our success!

Kristian Electric is looking for a Service Writer, Crane Service, to join our Saskatoon branch. As the Service Writer, you will manage all aspects of incoming customer requests and inquiries, booking and scheduling of service and inspections, estimating costs for services and repairs, and maintain a professional level of customer communication and satisfaction. Knowledge of crane parts, hoists, services, and warranties is an asset, and will be learned on the job.

Position:

Service Writer, Crane Service

Location:

Saskatoon

Key Responsibilities:

Manage customer calls, inquiries, and e-mails
Service booking and planning work orders
Adjusting repair orders to reflect any changes or additions to the required work and labor
Maintain constant communication with the Crane Service Supervisor and Crane Service Technicians on all job progress
Using Foundation for opening work orders, pricing, and typing reports for customers
Communicating with customers for all estimates, orders, updates, and billing information
Sourcing operating service and parts manuals for equipment repair
Close work order and invoice customers when the job is complete
Ensure completion of all required documentation at the end of a job. Once complete, scanning, and digitizing documentation.
Work with the Purchaser to prepare work orders that require approved parts ordered in
Submitting warranty claims and RMA’s to manufacturers from start to finish
Directing and providing safety documentation as needed

Core Competencies:

Ability to interact with customers, business associates, and co-workers in a courteous and professional manner
Mechanically/Electrically inclined, knowledge of overhead cranes, hoists and material handling equipment is an asset.
Attention to details and very well-organized
Strong written and verbal communication skills
Punctual, reliable, and good attendance
Ability to handle stress in a positive manner
Positive attitude towards learning and difficult situations
Ability to work in a fast-paced work environment
Ability to function as part of a team and to request and accept direction as required
Safety awareness

Educational Requirements:

High school diploma or GED equivalent

Experience and Qualifications Required:

Minimum 2 years of Service Writing and/or Estimating experience in an industrial service organization
2 years of customer service and/or administrative experience
Experience with Foundation 3000 is an asset
Computer savvy with in-depth experience using Microsoft Office (Outlook, Excel, Word and Email)

Working Conditions:

Shop environment
May require steel toed footwear
Eye protection is provided

What We Offer:

Competitive wages
Health & Dental benefits
Company pension plan
Friendly work environment

Why join the Kristian Electric team:

We are excited to grow - hopefully you can grow with us!

Kristian Electric Ltd. is located at 710 - 46 Street East, Saskatoon, SK.
Some overtime may be required.

Monday to Friday 8:00 - 4:30

40 hours per week

Position:

Service Writer, Crane Service

Location:

Saskatoon

Key Responsibilities:

Manage customer calls, inquiries, and e-mails
Service booking and planning work orders
Adjusting repair orders to reflect any changes or additions to the required work and labor
Maintain constant communication with the Crane Service Supervisor and Crane Service Technicians on all job progress
Using Foundation for opening work orders, pricing, and typing reports for customers
Communicating with customers for all estimates, orders, updates, and billing information
Sourcing operating service and parts manuals for equipment repair
Close work order and invoice customers when the job is complete
Ensure completion of all required documentation at the end of a job. Once complete, scanning, and digitizing documentation.
Work with the Purchaser to prepare work orders that require approved parts ordered in
Submitting warranty claims and RMA’s to manufacturers from start to finish
Directing and providing safety documentation as needed

Core Competencies:

Ability to interact with customers, business associates, and co-workers in a courteous and professional manner
Mechanically/Electrically inclined, knowledge of overhead cranes, hoists and material handling equipment is an asset.
Attention to details and very well-organized
Strong written and verbal communication skills
Punctual, reliable, and good attendance
Ability to handle stress in a positive manner
Positive attitude towards learning and difficult situations
Ability to work in a fast-paced work environment
Ability to function as part of a team and to request and accept direction as required
Safety awareness

Educational Requirements:

High school diploma or GED equivalent

Experience and Qualifications Required:

Minimum 2 years of Service Writing and/or Estimating experience in an industrial service organization
2 years of customer service and/or administrative experience
Experience with Foundation 3000 is an asset
Computer savvy with in-depth experience using Microsoft Office (Outlook, Excel, Word and Email)

Working Conditions:

Shop environment
May require steel toed footwear
Eye protection is provided

What We Offer:

Competitive wages
Health & Dental benefits
Company pension plan
Friendly work environment

Why join the Kristian Electric team:

We are excited to grow - hopefully you can grow with us!

Kristian Electric Ltd. is located at 710 - 46 Street East, Saskatoon, SK.
Some overtime may be required.

Monday to Friday 8:00 - 4:30

40 hours per week

Position:

Service Writer, Crane Service

Location:

Saskatoon

Key Responsibilities:

Manage customer calls, inquiries, and e-mails
Service booking and planning work orders
Adjusting repair orders to reflect any changes or additions to the required work and labor
Maintain constant communication with the Crane Service Supervisor and Crane Service Technicians on all job progress
Using Foundation for opening work orders, pricing, and typing reports for customers
Communicating with customers for all estimates, orders, updates, and billing information
Sourcing operating service and parts manuals for equipment repair
Close work order and invoice customers when the job is complete
Ensure completion of all required documentation at the end of a job. Once complete, scanning, and digitizing documentation.
Work with the Purchaser to prepare work orders that require approved parts ordered in
Submitting warranty claims and RMA’s to manufacturers from start to finish
Directing and providing safety documentation as needed

Core Competencies:

Ability to interact with customers, business associates, and co-workers in a courteous and professional manner
Mechanically/Electrically inclined, knowledge of overhead cranes, hoists and material handling equipment is an asset.
Attention to details and very well-organized
Strong written and verbal communication skills
Punctual, reliable, and good attendance
Ability to handle stress in a positive manner
Positive attitude towards learning and difficult situations
Ability to work in a fast-paced work environment
Ability to function as part of a team and to request and accept direction as required
Safety awareness

Educational Requirements:

High school diploma or GED equivalent

Experience and Qualifications Required:

Minimum 2 years of Service Writing and/or Estimating experience in an industrial service organization
2 years of customer service and/or administrative experience
Experience with Foundation 3000 is an asset
Computer savvy with in-depth experience using Microsoft Office (Outlook, Excel, Word and Email)

Working Conditions: