Service Writer

South Country Equipment; Raymore; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Training and development opportunities

Career growth opportunities

Pension plan

Health benefits

Dental care

Life insurance

Vision care

Paid time off

Store discount

Job summary

South Country Equipment is a family-owned John Deere dealer network seeking a service writer to serve as the service manager's right hand and ensure the shop runs efficiently by organizing and managing service work orders to minimize downtime.

You will open, maintain and complete repair orders, assist in preparing quotes, interact with customers in person or by phone, manage warranty and internal work orders, and support the service manager with administrative tasks to drive growth and

Qualifications

• 2-3 years of service writing or equipment dealer experience.
• Understanding of farm equipment and the agriculture industry in Saskatchewan.
• Strong organization and communication abilities.
• Self-motivated and customer-focused.

Responsibilities

• Opening, maintaining and completing repair work orders
• Assist in the preparation of service quotes
• Professional interactions with customers in-person and over the phone
• Work with customer, internal and warranty work orders
• Support service manager with administrative and customer related tasks

Skills

Service writing

Equipment dealer experience

Job description

Are you looking to work with a family-owned business with corporate resources? Does working with innovation and cutting edge technology excite you? Would you like working in an environment where you have the freedom to achieve your career goals? Then look no further than South Country Equipment!

We are a family-owned, 8-location John Deere dealer network that operates through southern Saskatchewan. We have a culture that focuses on working as a team and supporting one another to accomplish our goals. As the agriculture industry continues to innovate, so does South Country. We ensure that the farmers we support are educated and equipped to take their operations to the next level.

Our Culture

At South Country we pride ourselves in our team members' success and accomplishments. Those that have had success within South Country typically share the following traits:

• A team first mentality
• Eagerness to take on new challenges and development
• A welcoming and friendly personality
• The ability to understand how their role supports the bigger picture and how they play a part in achieving our enterprise goals
• A passion for supporting the agriculture industry in their community
• To learn more about us: watch this video

Details

Location: Raymore, SK

Position type: Full-time, permanent

What is in it for you

• Training and development opportunities
• Career growth opportunities
• A welcoming family owned and operated organization that puts individuals first
• Opportunity to represent John Deere and support growers in food production
• Utilizing John Deere and outside sourced professional training to support with continuous learning
• Autonomy to set you up for success and allow you to be part of the innovation within agriculture
• Paid overtime hours

What you'll do

Our service writer is the service manager's right hand. You will be an integral part of ensuring the shop is operating at maximum efficiency by organizing and managing service work orders in a way to ensure minimal downtime. You will be tasked with building efficiencies and opening up capacity in the service department by streamlining administrative work. Your duties will include:

• Opening, maintaining and completing repair work orders
• Assist in the preparation of service quotes
• Professional interactions with customers in-person and over the phone
• Work with customer, internal and warranty work orders
• Support service manager with administrative and customer related tasks

Requirements

What you bring

• 2-3 years of service writing or equipment dealer experience
• Self-motivated individual who is driven to serve customer's needs
• Understanding of farm equipment and the agriculture industry in Saskatchewan
• Above average computer aptitude
• Strong organization and communication abilities
• A background in farming would be considered an asset
• Works well in a team setting

Benefits

• Pension plan
• Health benefits
• Dental care
• Life insurance
• Vision care
• Paid time off
• Store discount