Housing & Hospitality Assistant

University of British Columbia; Kelowna; On-site; CAD 46,000 - 52,000; Full time

Job summary

The University of British Columbia’s Housing & Hospitality Services is seeking a Housing & Hospitality Assistant to support Student Housing and Hospitality Services (SHHS), including Student Housing, Maintenance, Residence Life and Conferences & Accommodation operations. This full-time front desk role requires working a variety of shifts, including evenings, overnights and weekends, with 24/7 operation.

The position includes eligibility for UBC’s benefits package: extended health, dental and

Responsibilities

• Housing & Hospitality Assistants support the 24/7 operations of the Student Housing & Hospitality Services Front Desk by working a variety of shifts.
• This full-time position is expected to work Mon/Tues, Thurs/Fri from 9am to 6:15pm and will be required to fill in for vacation coverages for all members of the team that will include evenings, overnights and weekends.
• The Housing & Hospitality Assistant reports to the Front Office Manager, Student Housing and Hospitality Services.
• Staff will train seasonal BCGEU staff and part-time student appointments throughout the year.

Job description

Staff - Union

Job Category

BCGEU Okanagan Support Staff

Job Profile

BCGEU OK Salaried - Clerk V

Job Title

Housing & Hospitality Assistant

Department

UBCO | Accommodation | Housing and Conferences | Front Office Operations

Compensation Range

$4,095.00 - $4,695.00 CAD Monthly

Posting End Date

September 6, 2026

Job End Date

Ongoing

Housing & Hospitality Assistants support the 24/7 operations of the Student Housing & Hospitality Services Front Desk by working a variety of shifts.Thisfull timeposition is expected to work Mon/Tues, Thurs/Fri from 9am to 6:15pm and will be required to fill in for vacation coverages for all members of the team that will include evenings,overnightsand weekends.This position is eligible for UBC’s comprehensive benefits package, which includes extended health, dental, and pension plans.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job/Position Summary:

The Housing & Hospitality Assistant supports Student Housing and Hospitality Services (SHHS) which includes Student Housing, Maintenance, Residence Life and Conferences & Accommodation operations and acts as a first point of contact for all departments within SHHS. The Housing and Hospitality Assistant has broad understanding of the cyclical operations for both Student Housing and Conferences and Accommodation. In addition to the day to day responsibilities of the front desk the duties and environment vary according to the time of year. Staff are required to work a variety of shifts, which include evenings, overnights and weekends. Student Housing and Hospitality Services is open 24/7.

Organizational Status:

The Housing & Hospitality Assistant reports to the Front Office Manager, Student Housing and Hospitality Services. Staff will interact with all members of SHHS as well as internal and external guests. Housing and Hospitality Assistants will train seasonal BCGEU staff and part time student appointments throughout the year. The position will delegate and follow up on general front desk tasks.

Major Responsibilities:

FINANCIAL

• Takes payments, posts payments and minor charges and ensures the accuracy of transactions for housing fees, student meal plans and conference guest accounts.
• Reconciles and reports cash, cheques, debit and credit transactions for all payments collected as well as processes journal vouchers and online cash reports though the financial management systems.
• Checks financial balances for accuracy and investigates account discrepancies. Corrects accounts in the case of incorrect financial posting.
• Balances department cash floats.
• Processes refund requests for vending contracts across campus.
• Ensures reconciliation for Online Travel Agent (OTA) accommodation for commission based transactions are accurate. Follows up on discrepancies and makes reservation corrections.
• Uses judgement to determine the best course of action for conference guest refunds and/or negotiate non rack rates to sell guest rooms working within defined parameters.

Customer Service** /COMMUNICATION**

• Ensures superior customer