Service Technician - Remote

Hotrun; Toronto; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Monitoring Center Subject Matter Expert to join their dynamic team. In this remote role, you will be responsible for monitoring customer equipment under service contracts, ensuring that all contractual commitments are met. Your analytical and troubleshooting skills will be put to the test as you investigate root causes of issues and collaborate with customers and service teams to implement timely solutions. This position offers the flexibility of remote work, especially on weekends, and the opportunity to contribute to the ongoing success of the Advantage+ Elite program. If you thrive in a fast-paced environment and have a passion for technology, this is the perfect opportunity for you.

Qualifications

• 5-10 years experience in the Injection Molding Industry with emphasis on service.
• Excellent troubleshooting and analytical skills with evolving technologies.

Responsibilities

• Monitor KPI’s availability and interpret data to identify issues.
• Troubleshoot issues and provide solutions, escalating when necessary.

Skills

Troubleshooting skills

Analytical skills

Technical problem-solving skills

Communication skills

Interpersonal skills

Time management

Multitasking

Education

Post-secondary education (college or university degree)

Tools

Windows-based applications

Job description

Working with the Territory Technical Support team, the remote technician is in charge of monitoring customer’s equipment which is under the service contract and ensuring contractual commitments are fulfilled. By monitoring remotely connected systems and identifying any process deviations, the Monitoring Center SME is responsible for investigating the root cause and working together with the customer and service team on solving any problems in a timely manner. The Monitoring Center SME interacts with the customer’s designated Champion, Technical Support Team, and Engineering.

Responsibilities:

1. Monitor the KPI’s availability like Performance, Weight, Quality, and Energy. In addition, consider cycle interruptions, frequent alarms, and concerning trends.
2. Interpret the data, compare against established limits, and identify and rank issues or concerns.
3. Troubleshoot and provide solutions whenever applicable for any issues detected.
4. Share findings depending on severity and select the best means to update the A+ Program Manager. Escalate if necessary.
5. Contribute to Weekly report content for A+ Program Manager.

Qualifications:

1. Post-secondary education (college or university degree) is preferred.
2. 5 -10 years experience within the Injection Molding Industry with emphasis on service.
3. Excellent troubleshooting skills (i.e. analytical, diagnostic, and technical problem-solving skills) with the ability to work with new and evolving technologies.
4. Good knowledge of Injection Molding Process.
5. Ability to proactively assess and mitigate the consequences of changes in system state.
6. Excellent communication (verbal, written, and presentation) and interpersonal skills.
7. Strong organization, time management, and multitasking skills.
8. Ability to interface effectively across manufacturing, engineering, and service functions.
9. Computer skills and knowledge of Windows-based applications are essential.

Working Schedule and Location:

1. Periodic work on weekends, based on rotation and overtime.
2. Working from home on weekends is allowed.
3. Shift work could be considered in the future depending on the Advantage+ Elite coverage evolution.

Click here to apply online