Service Technician - NB and PEI

Medline; Prince Edward Island; Hybrid; CAD 51,000 - 76,000; Full time

Benefits offered by this job

RRSP with company match

Paid vacation and personal days

Long-term disability & Insurance

Employee Assistance Program (EAP)

Career growth and training programs

Job summary

Medline Canada is hiring a Service Technician to support NB and PEI with on-site maintenance and repair of dental equipment. You will troubleshoot issues, install equipment as needed, and help grow maintenance contracts while delivering excellent customer service.

The role is full-time with hybrid work arrangements in New Brunswick, offering competitive compensation, benefits, and opportunities for career development within a national healthcare partner.

Qualifications

• Experience maintaining and repairing dental equipment on-site.
• Strong trouble-shooting and customer service skills.
• Ability to work independently while coordinating with sales and service teams.
• Valid driver's license may be required.

Responsibilities

• Maintain a high level of client service by responding promptly to service requests and completing work orders.
• Diagnose equipment issues and arrange for required parts, supplies or tools.
• Support installation of equipment and sales of maintenance contracts.
• Document equipment issues and repairs and communicate recommendations to customers.

Job description

Service Technician - NB and PEI# Medline Careers## Service Technician - NB and PEIApply: Hybrid: Remote (New Brunswick): Full time: Posted Today: R2621504**Value Proposition** As a leading partner in healthcare, Medline Canada's sole purpose is **to make healthcare run better** – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast. Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:* Collaborative work environment with highly engaged employees* Market competitive compensation and benefits plan, including LTD & Insurance* RRSP with a company match* Annual Employee Appreciation Week* Paid vacation and personal days* Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being* Career growth and training programs* Open communication with Senior Leaders* Employee referral program* Recognition programs* Social activities* And much more...**Job Description Summary**This position is responsible to ensure that customer’s on-site dental equipment is operating properly. Work mainly focuses on troubleshooting and repairing of equipment, as well as supporting the installation of equipment and the sales of maintenance contracts.**Job Description****DUTIES & RESPONSIBILITIES** Maintain a high level of client service by* Responding promptly to service requests* Following through on commitments to customers and internal colleagues* Listening to customer issues* Communicating client service information with the Sales Representatives and the Service Coordinators* Completing work orders* Maintaining appropriate tools, supplies and parts within vehicleMaintain client equipment by* Documenting equipment issues and completed repairs* Diagnosing equipment issues and arranging for required parts, supplies or tools* Communicating equipment issues and recommended repairs to the customers* Adjusting, repairing or calibrating equipment based on manufacturer’s specifications* Following through on maintenance contractsSupports new equipment installations by* Providing follow up support within committed timelines* Verifying equipment is set to manufacturer’s specifications* Selling maintenance contractsMaintain a safe and respectful environment by* Reporting incidents, injuries or near misses* Conducting oneself in accordance with Sinclair’s policies* Participating in ongoing educational programsThe anticipated salary range for this position:$50,600.00 - $76,000.00 AnnualThis job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.Medline Canada, Corporation is proud to be an equal opportunity employer.**About Medline Canada** Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care. **Our Commitment to Diversity and Inclusivity** Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons. **Our commitment to Accessibility** Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail]. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.