Service Technician - Field

Wainbee; Laval; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages and benefits

Professional development opportunities

Advancement opportunities

Health and retirement benefits

Job summary

Brandt is seeking a Field Service Technician for our Laval location to diagnose, service, and repair customer equipment in the field. You will work independently, often in customer shops, ensuring issues are resolved efficiently and safely.

You will maintain equipment knowledge, follow OH&S standards, mentor apprentices, and help manage maintenance tasks while meeting budgets and quality targets. Brandt offers competitive wages, benefits, and opportunities for advancement.

Qualifications

• Must have the ability to communicate and work effectively with customers, the service team, and branch personnel.
• Previous heavy equipment experience is preferred.
• Certified Journeyperson in the Heavy Duty Equipment technician trade or equivalent designated trade preferred.
• Must be committed to customer service and service excellence.

Responsibilities

• Perform diagnostics and repair on customer equipment in a field environment, from basic to complex.
• Operate within budgets and approvals established by the Service Manager.
• Maintain high levels of productivity, efficiency, and gross margin to contribute to branch goals.
• Maintain current product knowledge and follow safety OH&S standards.
• Mentor apprentices and perform service tasks assigned by the Service Manager or Foreman.

Skills

Communication with customers

Team collaboration

Safety awareness

Education

Certified Journeyperson in Heavy Duty Equipment trade or equivalent

Job description

Job DescriptionJob Description

Brandt is currently seeking a Field Service Technician for our Laval location.

The Field Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer equipment efficiently in a field environment, which could include customer shops. They are also responsible for providing quality service to customers and ensuring all issues are resolved satisfactorily and in a timely manner.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

Financial Performance

• Operate within budgets and approvals established by the Service Manager.

• Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals.

• Achieve and uphold a quality of work metric of 98%, ensuring work is completed correctly the first time to minimize rework and enhance customer satisfaction.

Diagnostic and Repair Services

• Perform basic to complex diagnostics on power equipment to accurately identify repair needs and minimize downtime.

• Diagnose, disassemble, assemble, and repair mechanical, electrical, or hydraulic systems to restore optimal equipment performance.

• Conduct customer, manufacturer, and government-mandated inspections to ensure compliance with quality and regulatory standards.

• Perform preventative maintenance tasks such as fluid and filter changes, battery testing, brake system adjustments, and lubrication to prolong equipment life.

• Execute advanced mechanical repairs, including engine and transmission diagnosis, repair, or replacement, to resolve complex issues.

Work Systems and Procedures

• Maintain current product knowledge specific to equipment and industry standards relevant to the branch location.

• Maintain a clean, neat, and orderly work area to ensure efficiency and safety.

• Follow all safety rules and Occupational Health & Safety (OH&S) standards.

• Ensure compliance with proper procedures for hazardous waste disposal.

• Work within guidelines set by managers to ensure consistent and quality service delivery.

• Perform all service tasks assigned by the Service Manager or Service Department Foreman.

• Participate in required training programs, including industry-specific technology training.

• Maintain and care for departmental tools, equipment, and vehicles.

• Mentor and oversee apprentices to support their professional growth.

Other duties as assigned.

What We Look For

• Must have the ability to communicate and work effectively with customers, the service team, and branch personnel

• Must be able to meet physical demands (heavy lifting up to 50 lb, climbing, overhead lifting/postures, prolonged standing, sensory processing, fine motor control)

• Previous mechanical experience in a heavy equipment environment is preferred

• Certified Journeyperson in the Heavy Duty Equipment technician trade or equivalent designated trade preferred

• Must be committed to customer service and service excellence

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.

• Continuous Learning: through on-the-job training and educational opportunities.

• Opportunities for advancement within a growing company that values initiative and teamwork.

• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.

• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.