Service Technician - Field

Brandt Group of Companies; Lac-Bouchette; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive wages

Continuous learning

Opportunities for advancement

Comprehensive benefits coverage

Retirement savings programs

Job summary

Brandt Tractor Ltd is seeking a Field Service Technician for our Mont‑Laurier location. The role involves independently diagnosing and servicing customer equipment in field environments, with emphasis on quality and timely problem resolution.

You will maintain equipment knowledge, follow OH&S standards, and mentor apprentices while supporting branch goals and customer satisfaction.

Qualifications

• Trade qualification in heavy equipment, agriculture, or truck/transport sectors.
• Minimum 3 years of relevant field experience.
• Knowledge of mechanical, electrical and hydraulic systems.
• Proficient with diagnostic tools and calibration software.
• Strong time management and communication skills.
• Commitment to high quality customer service.

Responsibilities

• Perform basic to complex diagnostics and repairs on field equipment.
• Repair mechanical, electrical and hydraulic systems to restore performance.
• Conduct inspections to ensure quality and regulatory compliance.
• Carry out preventative maintenance and tune-ups in field or shop settings.
• Support apprentices and ensure safe, efficient work practices.

Skills

Trade qualification

Diagnostics

Experience

Time management

Communication

Tools

Diagnostic tools

Calibration software

Job description

Brandt Tractor Ltd is currently seeking a Field Service Technician for our Mont‑Laurier location.

The Field Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer equipment efficiently in a field environment, which could include customer shops. They are also responsible for providing quality service to customers and ensuring all issues are resolved satisfactorily and in a timely manner.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder‑to‑shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

Financial Performance

• Operate within budgets and approvals established by the Service Manager.
• Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals.
• Achieve and uphold a quality of work metric of 98%, ensuring work is completed correctly the first time to minimize rework and enhance customer satisfaction.

Diagnostic and Repair Services

• Perform basic to complex diagnostics on power equipment to accurately identify repair needs and minimize downtime.
• Diagnose, disassemble, assemble, and repair mechanical, electrical, or hydraulic systems to restore optimal equipment performance.
• Conduct customer, manufacturer, and government‑mandated inspections to ensure compliance with quality and regulatory standards.
• Perform preventative maintenance tasks such as fluid and filter changes, battery testing, brake system adjustments, and lubrication to prolong equipment life.
• Execute advanced mechanical repairs, including engine and transmission diagnosis, repair, or replacement, to resolve complex issues.

Work Systems and Procedures

• Maintain current product knowledge specific to equipment and industry standards relevant to the branch location.
• Maintain a clean, neat, and orderly work area to ensure efficiency and safety.
• Follow all safety rules and Occupational Health & Safety (OH&S) standards.
• Ensure compliance with proper procedures for hazardous waste disposal.
• Work within guidelines set by managers to ensure consistent and quality service delivery.
• Perform all service tasks assigned by the Service Manager or Service Department Foreman.
• Participate in required training programs, including industry‑specific technology training.
• Maintain and care for departmental tools, equipment, and vehicles.
• Mentor and oversee apprentices to support their professional growth.

Other duties as assigned.

What We Look For

• Trade qualification (Heavy Equipment, Agriculture, Truck/Transport).
• 3 years’ relevant experience.
• Knowledge of mechanical, electrical, and hydraulic systems.
• Possess computer and technical aptitude and knowledge for diagnostics and calibration work.
• Possess diagnostic skills to understand mechanical and technical equipment repair needs.
• Possess strong time management skills to perform under pressure.
• Possess strong communication skills, both written and oral.
• Posses a commitment to high quality customer service.

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on‑the‑job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.