Service Technician - Field

Brandt; Grand Falls-Windsor; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Continuous Learning

Opportunities for advancement

Comprehensive benefits coverage

Retirement savings programs

Job summary

Brandt is seeking a Field Service Technician to independently diagnose, service, maintain and repair customer equipment in field environments, including customer shops, ensuring issues are resolved promptly and safely. You will work with mechanical, electrical and hydraulic systems, perform preventative maintenance, and uphold quality metrics and safety standards.

Based in Grand Falls-Windsor, NL, this on-site, full-time role offers training, career growth, competitive pay and comprehensive

Qualifications

• 3 years’ relevant experience.
• Knowledge of mechanical, electrical, and hydraulic systems.
• Computer and technical aptitude for diagnostics/calibration work.
• Diagnostic skills to understand repair needs.
• Strong time management under pressure.
• Strong written and oral communication.
• Commitment to high quality customer service.

Responsibilities

• Operate within budgets and approvals set by the Service Manager.
• Maintain high levels of productivity, efficiency and gross margin.
• Aim for 98% quality and first-time right work to minimize rework.
• Perform diagnostics on power equipment to identify repair needs.
• Disassemble/repair mechanical, electrical or hydraulic systems.
• Conduct inspections to ensure compliance with standards.
• Perform preventative maintenance to prolong equipment life.
• Mentor apprentices and maintain tools/equipment.

Skills

Mechanical systems

Electrical systems

Hydraulic systems

Diagnostics

Time management

Communication skills

Customer service

Job description

15 Bayley St
BOX 480
Grand Falls-Windsor, NL A2A2J9, CAN

• On-site
• Full-Time
• Requisition #: SERVI002067

Description

The Field Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer equipment efficiently in a field environment, which could include customer shops. They are also responsible for providing quality service to customers and ensuring all issues are resolved satisfactorily and in a timely manner.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Operate within budgets and approvals established by the Service Manager.
• Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals.
• Achieve and uphold a quality of work metric of 98%, ensuring work is completed correctly the first time to minimize rework and enhance customer satisfaction.

Diagnostic and Repair Services

• Perform basic to complex diagnostics on power equipment to accurately identify repair needs and minimize downtime.
• Diagnose, disassemble, assemble, and repair mechanical, electrical, or hydraulic systems to restore optimal equipment performance.
• Conduct customer, manufacturer, and government-mandated inspections to ensure compliance with quality and regulatory standards.
• Perform preventative maintenance tasks such as fluid and filter changes, battery testing, brake system adjustments, and lubrication to prolong equipment life.
• Execute advanced mechanical repairs, including engine and transmission diagnosis, repair, or replacement, to resolve complex issues.

Work Systems and Procedures

• Maintain current product knowledge specific to equipment and industry standards relevant to the branch location.
• Maintain a clean, neat, and orderly work area to ensure efficiency and safety.
• Follow all safety rules and Occupational Health & Safety (OH&S) standards.
• Ensure compliance with proper procedures for hazardous waste disposal.
• Work within guidelines set by managers to ensure consistent and quality service delivery.
• Perform all service tasks assigned by the Service Manager or Service Department Foreman.
• Participate in required training programs, including industry-specific technology training.
• Maintain and care for departmental tools, equipment, and vehicles.
• Mentor and oversee apprentices to support their professional growth.

Other duties as assigned.

What We Look For

• 3 years’ relevant experience.
• Knowledge of mechanical, electrical, and hydraulic systems.
• Possess computer and technical aptitude and knowledge for diagnostics and calibration work.
• Possess diagnostic skills to understand mechanical and technical equipment repair needs.
• Possess strong time management skills to perform under pressure.
• Possess strong communication skills, both written and oral.
• Posses a commitment to high quality customer service.

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.