Service Technician: Equipment Maintenance & Customer Care

BUNZ; Grande Prairie; On-site; CAD 42,000 - 64,000; Full time

Job summary

Bunzl Canada Inc. is seeking a Service Technician to provide excellent customer service while servicing customer equipment.

The role includes recording service requests, performing maintenance, and following up with customers on maintenance or concerns. Responsibilities include planned maintenance, completing service calls, preparing equipment for installation, maintaining records, and coordinating with staff to ensure strong customer relationships.

Qualifications

• Mechanical, electrical, or automotive background with training or certification.
• Minimum of 2 years’ experience in the service industry.
• Strong organizational and communication skills.
• Valid driver's license with clean driving record.
• Willing to work overtime as needed.

Responsibilities

• Perform planned and preventative maintenance on company product lines and competitive equipment.
• Complete customer service breakdown calls and repairs as scheduled.
• Prepare new equipment for installation and in-service.
• Maintain customer records and profiles.
• Prepare and complete customer work orders, warranty claims and parts orders.
• Build and maintain our good relationship with our customers, sales staff and management.
• Solve mechanical and electrical problems utilizing manuals and manufacturers support.
• Actively foster key customer relationships and realize future growth potential.

Skills

Mechanical background

Electrical background

Automotive background

2 years experience

Job description

Bunzl Canada Inc. is seeking a Service Technician to provide excellent customer service while servicing customer equipment.

The role includes recording service requests, performing maintenance, and following up with customers on maintenance or concerns. Responsibilities include planned maintenance, completing service calls, preparing equipment for installation, maintaining records, and coordinating with staff to ensure strong customer relationships.