Service Technician

Grill Hero; Richmond Hill; On-site; CAD 30,000 - 60,000; Full time

Job summary

Grill Hero is looking for a Service Technician to deliver high-quality cleaning services for barbecues. The role offers hands-on training and opportunities for career growth in a supportive environment. Ideal candidates will have a strong background in customer service and will be prepared to interact with customers in various contexts. Start your journey in a dynamic team focused on service excellence and community engagement.

Benefits

Performance bonuses

Tips

Mileage compensation

Qualifications

• 1+ year in customer service.
• Ability to work independently.
• Strong interpersonal skills.

Responsibilities

• Perform professional cleaning services for barbecues and ovens.
• Provide excellent customer service and upsell additional services.
• Follow safety procedures and maintain work areas.

Skills

Customer service

Communication

Attention to detail

Job description

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Who is the Grill Hero?

What began as a small summer venture has grown into North America’s trusted brand to offer 360 degree grill services. In doing so, Grill Hero enhances their communities ability to have a safe & enjoyable place to create memories and experiences with their friends and families. We are committed to fostering an inclusive, equitable, and barrier-free workplace that celebrates diversity.

Students Welcome to Apply!

Who is the Grill Hero?

What began as a small summer venture has grown into North America’s trusted brand to offer 360 degree grill services. In doing so, Grill Hero enhances their communities ability to have a safe & enjoyable place to create memories and experiences with their friends and families. We are committed to fostering an inclusive, equitable, and barrier-free workplace that celebrates diversity.

The Hero Mission

Our mission is to enhance barbecue health, safety, and performance, helping grillers make the most of every grilling experience.

HERO Values

HONESTY EMPATHY RELIABILITY OPENNESS

These values guide our decision making and have allowed us to build a business based on trust, accountability to results, commitment to improvement, and our focus of Winning Together!

Day in the Life

As a service technician at Grill Hero, you’ll be on the front lines, delivering professional cleaning services that uphold our reputation as the top grill cleaning and servicing company in North America. You’ll interact directly with customers, provide exceptional service, and identify opportunities to enhance their experience with upselling and rebooking. This is an entry-level technician role that offers hands-on training and the chance to grow rapidly within the company.

Live

What We Expect

Core Responsibilities

• Perform professional cleaning services for barbecues, ovens, and add-ons following companies' proven standard operating procedures.
• Provide a friendly and professional experience for all customers.
• Local marketing & sales responsibilities
• Upselling & Rebooking :
• Identify opportunities to upsell products and additional services.
• Encourage customers to rebook appointments for ongoing maintenance.
• Compliance :
• Follow all company guidelines, safety procedures, and service standards.
• Ensure work areas are left clean and safe after every job.
• Your role is empowered to follow the company escalation process commensurate with your role.
• Delivering excellent service while maintaining high safety standards.
• Building strong relationships with customers through professionalism and empathy.
• Identifying opportunities to suggestively upsell and encouraging rebooking to enhance customer satisfaction.
• Adapting to dynamic situations with a problem-solving mindset.
• Demonstrating commitment to following company standards and processes.
• Dealing with ambiguity
• Collaborative team player
• Able to perform manual and repetitive physical tasks
• Comfortable with power tools

Qualifications

• 1+ year of Customer service
• 1+ year of technical experience and or aptitude is an asset but not required (training provided).
• Strong communication and interpersonal skills.
• Ability to work independently.
• Attention to detail and a commitment to safety.
• Ability to follow core processes and procedures

Role Measures

Success in this role will be measured by :

• Customer satisfaction scores and feedback.
• Successful upselling and rebooking rates.
• Adherence to company SOPs and safety standards.
• Efficiency and quality of service delivery.
• Hands-on training and opportunities for career growth
• Performance-based incentives
• Work in a dynamic, team-oriented culture
• Become a Franchisee Program

Job Type

Compensation

• Starting at $18-$20 + Tips +Incentives based off performance (Most make $22-$26 / hr)
• Performance bonuses and incentives
• Tips
• Mileage incurred during operations is compensated on top of hourly pay

Students Welcome to Apply!

Window Cleaner, Lawn Maintenance, Pool Maintenance, General labourer, Construction, Mover, Landscaping

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Consumer Services

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